09-02-2014 01:42 PM
I have been trying for the last month to spend my rewardz points without success. It comes up with a white screen with my mobile number in the top left hand corner, when I click the ok button it goes to a further screen that says Oops something went wrong. Yes I know something has gone wrong and it isnt a temporary fault as it says. Come on Vodafone get your act together, us pay as you go customers are just as important as your contract customers. Please get this fixed so I can spend my points.
Very angry and upset with the service
Solved! See best answer
10-02-2014 06:59 PM
Are you able to log into you normal online account?
If yes, you can access the rewards page from there.
If this doesn’t work, contact the team to look at spending the points manually here.
I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.
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27-02-2014 08:02 PM
I clicked on the link and filled in all my information to be told at the end of it that this form is not in use.
Why am I going round in circles
I have never had problems like this before, and have been able to spend my points quite easily.
I am considering changing providers as this is not acceptable.
27-02-2014 11:56 PM
03-03-2014 12:13 AM
hi james i am having the same trouble where i log in ok then it will ask for a passcode my number comes up then it says oops something has gone wrong why grow the points if you cant spend them
31-03-2014 05:43 PM
i cant log in to reedem my points can you help please this has been happening for about a month
everytime i click spend points its comeing up with a error screen after longing in
04-04-2014 03:11 PM - edited 04-04-2014 05:01 PM
I'm having the exact same problem. Having saved up over 3000 points over several years I was hoping to be able to spend my points on either a vodafone voucher or one of the deals where you can buy phones for lower prices because my current phone is having serious issues (blackberry of course!) but is over 2 years old so is outside of the warranty. Whenever I try to log in to the freebee rewardz page it comes up with an error and there is no way to navigate to the page where you can spend your points without having a code to enter which is mildly frustrating. On the one day a month when I do have a code I spend ages going around in circles trying to spend the points. It will let me grow points but not spend them. At one stage I got to the point where I could choose something to spend the points on but when I clicked on it, it said I needed to log in even though I was already logged in then when it navigated me back to the page everything was locked and it didn't come up with my points balance at all so I was then unable to spend any of them (I managed to get through to this point again and have screenshotted what the page looks like, if my points had all been spent it would say I have 0 points but there is just no number there, I have 3450 points and the item I was trying to purchase was 3000 points so even if it had gone through there still should be points left and the top row should not be locked). Having to battle to get my phone working for at least an hour every morning is bad enough without having issues with freebee rewardz on top meaning I can't replace my phone! The only reason I am sticking with vodafone is I will get a lot of money off thanks to the points I have earned, as a student I cannot afford any better. Proof of an excellent business model, trapping customers in system that clearly isn't given much maintenance, PAGY is a real money earner with the minimal amount of effort from the company. I feel the website issues are probably intentional to prevent customers from redeeming their points, that way they can get even more money out of us and blame technical issues. There is no way technical issues can last for several months without being fixed.
05-10-2014 09:53 AM
23-10-2014 02:34 AM
Am having the exact same problem too. Was in touch with an adviser of yours earlier today who mentioned clearing of the account logs would help and I had to wait for 30 mins once that is done but to no luck. This actually happened after clearing out my cookies, trying a different browser, different pc etc. Didn't really think I'd have to go through all this if so many others have been facing this problem!!
On another note my online account that was setup with a temporary password seems to be stuck on that password and haven't been able to change the password for a number of days now. Am pretty sure the new password I put in meets all of your criteria for passwords (have tried different ones too!), but it doesn't seem to permit the change. An annoying factor is the password change page gets presented everytime I login to my online account and have to forcefully pull myself away from that page to view the account details.
The adviser did mention both of these problems will be resolved in 30 mins and I've given it more than 3 hours before trying which only seems futile.
23-10-2014 10:50 PM
28-10-2014 03:22 PM
I responded as per your instructions on the 24th, but still haven't seen a response. Please can you kindly have a look at this asap and update me on the progress. I understand your normal response time is expected to be less than 48 hours, whereas this one has well gone past this time.
29-10-2014 12:01 PM
Yes, a colleague of yours got in touch and passed me on to another team who could help. But unfortunately it appeared as though your systems were down and the person that I was passed on to (Lerato) couldn't help straight away. He promised to ring me back once the issues are resolved and I still haven't received this call so far.