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mdasilva89
Posts: 1
Registered: ‎05-01-2014

HELP!! Internet not working- FREEDOM FREEBEE

[ Edited ]

I have the text and web freebie, the texts are still working but the web is not working any more.

 

I tried checking to see if my internet ran out but when i call up the answer phone returns me to the main menu without saying my balance, and when i log on to my online account it just says a problem has ocurred when i try check my allowance and how much i have left.

 

My phone for some reason does not connect to wifi either so im left unable to use the internet at all. 

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Moderator (Retired)
James
Posts: 23,636
Registered: ‎21-07-2008

Re: HELP!! Internet not working- FREEDOM FREEBEE

Hi mdasilva89,

 

This is a bit strange since you can’t connect to Wi-Fi or the mobile network.

 

What error message do you get?

 

What phone are you using?

 

If you back up all of your data and perform a factory reset, does the issue continue?

 

James

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