14-06-2012 12:15 AM
Hello, I opt in freebees international, and I've topped up an extra £50 during May and June before the end of the 30 days, but on the 8th June I've only been credited 60 minutes for the last £10 top up, while the other 2 topups of £20 each were not carried forward as international free minutes. I've sent an email to the Vodafone help but all they could check for me it's that I'm opt in the international minutes which I already know it's been months now (RE: international minutes [#9264697]). Is it possible to know what happened or solve the problem? Thank you
14-06-2012 06:32 PM
The Tech Team need to take another look at the reply you have just received from the forum, Lees reply is not correct.
If you have topped up £30, you should have received 240 free international minutes, not 60 minutes.
The Tech Team will probably soon be sending you a PM in order to take a look at the problem and why you have not received the correct number of minutes for your top up.
14-06-2012 06:46 PM
Hi there AnnS,
Sorry about the duff information cinphone.
I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.
25-09-2012 10:56 AM
27-09-2012 10:37 AM