Pay as you go services

[minimanone]

Hello, during the early hours of the 6th june i attempted to topup online for a £10 x3 data plan 30 day offer for my ipad2,i think i tried 3 times and kept getting topup failed (or something similar) so i gave up, couldnt even check my account,fault as usual with vodafone.

On the afternoon of the 6th june, i recieved a phone call from my bank asking me to confirm that i had been attempting to use the services of vodafone (i usually get this when i get failed topups online) i explained the problems and my bank was happy,so i attempted another £10 data plan topup and it was accepted,great i thought.

Today the 7th June i checked my bank statement and discovered that four withdrawals of £10 had been made from vodafone newbury, i contacted vodafone customer services who advised me i had £15 credit and i had only topped up 3 times £5 credit,totally incorrect,i want the other 3 £10 topups returned,how to go about it,it clearly shows on my bank statement for 4 £10 topups.

[KD]

Hi minimanone

I'm sure we can get to the bottom of this for you.

I've sent you a private message with details on how to get in touch so we can help.

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Thanks

K

[minimanone]

Contacted customer services about 6 times via email,each time they made me out to be a liar, saying they hadnt recieved any £10 topups, and how do they know the entries on my bank statement are for my phone.

I mentioned that i made a successful £10 topup and recieved a reciept from vodafone, still they insisted they hadnt received it, and i was to take the whole thing up with my bank, it would appear then that even a receipt from vodafone isnt good enough,utter nonesense, vodafone has just lost another customer, i hope my bank can sort the payments out, GOOD BYE VODAFONE