Pay as you go services

[Inthestars]

Hello

I have a freedom freebie pack but when I do *#1345# it says Your balance is #0.10. To check any remaining allowances please call 1345 for free. Thank you. It's true I have no money on my phone but I like seeing this on screen balance, phoning up all the time is a nuisance.I'mjust wondering is this a fault/issue or is this how it's going to be all the time now? Help would be nice, thank you.

[Inthestars]

Also wanted to say that *#1345# until late yesterday showed me how much texts and how much time of my calls I had left along with my credit, now just showing credit.(using freedom freebie)

[James]

Hi Inthestars,

As part of our review to simplify our process, products and services we identified that the *#1345# (these codes are sometimes referred to as USSD) used by customers to retrieve their detailed balance was unable to continue in its current form for a number of reasons such as the limit on the maximum number of display characters available & not being able to support future products.

Due to this the message has now been changed and to receive your allowance information you will need to call 1345 free of charge.

James

[Inthestars]

Thank you, will 1345 be a on screen message or the same as 2345?

[DaveCD]

Hi Inthestars

If you call 44555 this will send you a text to show your balance onscreen, alternatively you can also check out 'My Account' for information and make amendmends as well as TopUp.

Many Thanks

DaveCD

eForum Team

[Inthestars]

44555 says not available.I am payg though. What's wrong?

[Matthew]

Hi Inthestars

My apologies around the confusion here Dave must have been having one of those days

As you are PAYG the number is slightly different for you, all you need to dial is 2345 free of charge from your handset.

Let us know how you get on.

Thanks

Matthew

[Inthestars]

Hiya this was sorted and now *#1345* ihas been the same for 3 weeks again. Understand may not be very important but annoying all the same.

[James]

Hi Inthestars

Thanks for getting back to us here.

You are using the correct command (USSD) to obtain your onscreen balance and I wasn’t aware of any issues with this service.

As there has been a bit of confusion on this thread can you confirm if your are only getting your balance by using *#135# or is this not bringing anything up at all?

If you are only getting the credit amount then this is correct and we are unable to change this back to the old style of message.

If nothing is showing when the command is used, please let us know so we can get it investigated for you.

 James

[Inthestars]

Hiya

When I do *#1345# my freedom freebie thing doesn't come up showing what texts/calls I have left and I was told it'd be back soon.

The credit does come up though thank you

[James]

Hi inthestars,

Thanks for getting back to me.

Unfortunately what you have been told is incorrect as the old text has been replaced with the new one as it is proving difficult to get the information within the character limit in the response to the USSD command.

The only way to get this information now is to call 1345 and you will then hear an automated voice on the PAYG top up line where you can choose to hear you remaining allowance form your handset.

This was implemented on 18/05/2012.

James

[Rover2000]

I am very disappointed that I can no longer get an onscreen display of remaining call and text balances on Vodafone.

Other phone companies can provide this information as a reply to a SMS text message.  Do Vodafone have this option? 

Dialling 1345 and then having to listen to a message isn't really any use as I need to see the information on the screen.