Pay as you go services

[jon_strange]

Hi,

Tried to log into my account several times today but I just get a page with:-

Sorry

There seems to be a problem with your account. Please try again or contact our help desk.

• Sorry, we're having a technical problem at the moment. Please try again in a few minutes.

Nothing on the Help Desk link seemed appropriate ... any help much appreciated

[jon_strange]

Tried logging in again this lunchtime ... still just the same

[Lee]

Hi there jon_strange,

Many thanks for the update on your thread about not being able to get in to MyAccount.

I can confirm we've been seeing a few issues this last day or so but these are thought to be resolved.

In actual fact, I've been able to log in today. Could you re-try for me and let me know how you get on? If there are any error messages then could you attach a screenshot of the error so we can investigate in more detail?

Cheers,

Lee

eForum Team

[jon_strange]

Hi Lee,

Thanks for the reply ... still no joy ... see attached

Cheers

Jon

[Lee]

Hi again jon_strange,

Could you try again for me? I've been able to log in all day without a problem.

If you still get the same error then please reply to the email I've just sent to your registered eForum address and we'll be in touch.

Kindest regards,

Lee

eForum Team

[Mikeparakh]

Hi There,

I've been having this same problem. It has now been going on for a week. I called yesterday and was told it would be fixed by last night. I still cannot log in though. Can somebody please look into this? 

Cheers,

Michael

[James]

Hi Mikeparakh,

Many thanks for your post here.

So we can look into this for you I have just sent you a quick email, please reply to the email with your details and I will then be able to get one of our team to look at this a little more closely for you.

James

eForum Team

[jon_strange]

Hi,

I've still got this problem, however, over the weekend I've spotted a good contract deal with another provider.

So when my credit runs out, I'll be moving over.

Therefore, don't worry about this anymore.

Thanks

Jon

[barker430]

ive been getting the same problem. only had my account a month. the first two weeks everytime i logged in my usage details wasnt available. now for the last two weeks i cant even log in

[ceastmond]

Hi same problem for me. have been trying to access account for over 6 weeks now. Same old emails from customer support saying all fixed now but still the same.
can someone help.

[Wayne]

Hi jon_Strange, barker430 and ceastmond

Thanks for your posts here. I’m sorry to hear that you are all having problems with your online accounts. I appreciate how frustrating this must be for you.

I’m going to send you all an email so that we can sort this out, so simply reply back and we’ll get you up and running (Jon, I’ve sent you the email too, just in case you would like us to look at it for you)

Thanks

Wayne

eForum Team

Want to give feedback about me?

You can do so here

[kingston71]

I have exactly the same problem. Have been trying to login since yesterday. Please advise how this can be sorted out. This is what happens when I try to log in -

Sorry

There seems to be a problem with your account. Please
try again or contact our help desk.

• Sorry, we're having a technical problem at the moment.
  Please try again in a few minutes.

[Martin]

Hi kingston71

Welcome to the eForum it is always good to see new faces on here.

I am sorry to see that you are having issues with the online account.

So that we can look into this for you I have just sent you an email. If you can reply back to that with the relevant information we can then look into this for you.

Thanks

Martin

eForum Team

[ushmaton]

same problem here, been going on for couple of months and useless vodafone helpdesk :/

[GW]

I am having the same issue trying to login to my online account.

i get the message 'we are having technical problem with your account please try again in a few minutes' I have treid many times over the past few weeks with the same result.

Any help would be appreciated.

[James]

Hi Guys,

Firstly allow me to offer you both a very warm welcome to the Vodafone eForum from all of the team.

You don’t need to worry about this as we can get everything sorted for you.

As this will require access to your account I have sent you both a quick email, please reply with your details and I will be able to get one of our team to take a look at this for you.

James

eForum Team

If you want to leave any comments on how I've handled your query today, then you can pop on here and complete the quick survey.

[Montecarlolou]

I'm joining the crowd of disgruntled customers who can't log in.  I'm not alone; I have colleagues with me in this office who have the same problem and it's not the only time it's happened to me.  Not really good enough is it?  I want to look at my account and can't.  I've changed my password more times than you can count, and I am really fed up.  Come on Vodafone, sort it out please?  Horrible site to navigate.

[roehampton]

Yet another incredibly fed up person; I have tried to log in for months now to no avail, and customer services just keep resending a new password which also doesn’t work. I desperately need to see my bill as I don’t understand the amount this month and the person in the call centre didn’t make much sense so I want to see the bill online for myself, but I have been locked out of my online account for months. This is not acceptable; please can someone help?

[James]

Hi Guys,

You don’t need to worry as you can see from examples on the eForum that this seems to be the best place to come to get you online account issues resolved.

So we can look into this for you I have sent you both an email, please reply with your details and we will be able to take a look at this for you and I’m sure that we can get you up and running with your online accounts.

James

eForum Team

If you have any comments on how I have handled your query today, please complete our short customer feedback survey.

[aider]

Hi,

    I am also having the same problem. All was fine until a few days ago. Would someone mind looking into this for me please.

Thanks,

Adrian