Pay as you go services

[leader500]

just wondering when the account will be sorted, should i just check in the morning ?

thanks

[Shin]

I can't even top-up the £5, I've attempted with two cards now:

VISA debit card: some error about the number not matching the card type. Just for fun I tried the VISA electron option, which my card isn't and it went through to the next step but failed at bank verification.

It seems people have been struggling with VISA debit cards on Vodafone's site for at least six months, you'd think taking people's money would be fixed very quickly! I've never had a problem with this card elsewhere.

Mastercard: some error about the service or website not currently working.

I've done this via the VITA web browser, Safari on Mac and Internet Explorer on Windows 7. Same errors on each.

Trying to create a My Account, I think it failed when I used the printed '44' number but worked when I replaced 44 with '0'. Then eventually I got the "business exception" error others have been having. If I try and register with the same number now I get the error "There seems to be a problem with your account. Please try again or contact us." So it's getting progressively more broken.

I can't get it sorted over the phone because then the WipEout code won't be sent to me.

So the only option left is this thread! Please help.

[mazbar]

I'm coming up to four days in the Wipeout wilderness. Is that a code I see or just a mirage? Unfortunately it's a mirage.

[Zaichik]

I spoke too soon about all being well: despite topping up successfully via my Vita (got confirmation message) and getting my Wipeout code, I can't log in to PSN on 3g or access any website apart from the Vodafone top up site. If I test the internet connection through settings, it fails. I assume this means that my £5 has not actually been credited to my SIM? (I certainly haven't used the credit.)

[RandomHajile2]

i cant see my PM's

i get a screen with this...

""

Back soon

This area of our site is currently down . We're doing our best to get everything back to normal - and we'll have things up and running again very soon.

While we're working on this part of the site, you can still check how many inclusive minutes you have left, talk to customer services and manage your account by calling 191 free from your mobile, or 08700 700 191 from any landline*.

*Charged at your service provider's standard rate.

The rest of the site is working fine.

[Malachai]

I have also had the same issue topped up on the phone for £10 then realised it had to be done online, so did that too for £5 got a aconfimation text to the Vita. But no wipeout code!!

Spoke to someone on Sunday night who confirmed all was activated and I should receive my code, however still waiting!

At this rate I should have just bought the game, and gone with another provider

[kuguuk]

Hi DaveCD,

My SIM Card was topped up and activated but no sign of Wipeout voucher. My vodafone account is kuguuk.

Cheers,

Anthony

[mazbar]

I woke up and excitedly switched on my PS Vita hoping to see the Wipeout code that was promised yesterday.

Nothing there.

Atfer 4 days I am officially depressed.

[DaveCD]

Hi everyone.

Crispy I am sorry to see you are having difficulties and apologies for not responding sooner.

So_Solid_Jedi, Crispy, antzdj, MrX, royal47, bap10, Shin, Zaichik, Malachai and kuguuk so I can assist you further I have sent you a Private Message and all you need to do is follow the instructions so we can progress.

RandomHajile2 please can you try using a different internet browser and let me know if you can see your messages?

You can find your PM inbox here.

Please ensure you follow the instructions on the PM as this ensures it comes direct to us and we can get this resolved, if you experience difficulties with the contact us section then follow the alternative method in the second paragraph.

Hope to hear from you soon.

Many Thanks

DaveCD

eForum Team

[mazbar]

Hi DaveCD

Sorry I missed your call just now. I'm by the mobile phone now if you're able to call back.

Thanks

Mazbar

[mazbar]

Thanks for emailing over the code DaveCD.

Unfortunately it doesn't work. I get the message "The code you entered may not be correct or may be invalid. Please check that you entered it correctly".

I've emailed you a couple of screenshots to show that I've checked the code.

Thanks

Mazbar

[mulukh]

I have followed the instructions in the PM and was told I would have the code by 8pm last night. I still have not received my code.

[steveh84]

hello all,

can anyone confirm which £5  top up voucher i need to buy. Is it a normal one from any shop that sell them or a pack voucher from the vodafone shop. Also how can i add the vita to my account that i have allready for my payg phone??  Had a look on there but couldn't see how i could add it..

[DaveCD]

Hi everyone

mulukh -  I have checked our email queues and can see we have yet to receive one from you, please can you ensure you are following the Private Message instructions and if you have difficulties with the contact us section follow the instructions in the second paragraph.

mazbar -  I have responded via email with a resolution, please let me know this has worked.

steveh84 - You can purchase using either methods providing you select the Mobile Broadband TopUp.

If you have any queries please let me know.

DaveCD

eForum Team

[wordup]

Hi Dave/Simon,

I sent the e-mail yesterday evening, but have yet to receive a phone call or e-mail response.

Should I send another or sit tight and wait? Nearly a week now waiting on the code.

Thanks.

[LewisK]

WOOO, thanks to the tech team i now have my code, just need to get to a Wifi point to download it! The guys on the forums will get you sorted out. dont waste your money phoning up, as like me you will go nowhere. keep your faith in these techys in this forum page, they will help. hope everyone else gets there codes soon!

[DaveCD]

Hi wordup

Thank you for your post, I have checked our email queues and we have yet to receive one from yourself.

I have sent you a new PM, please can you ensure you follow all instructions as this directs your email straight to us.

You can find your PM inbox here.

Many Thanks

DaveCD

eForum Team

[steveh84]

DavidCD

Where do i get that option? is it when i put topup number of the voucher into the Vita ??

[wordup]

Should be sent through now Dave,

Thanks

[DaveCD]

Hi steveh84

Thank you for your post, if you follow the TopUp, select top up your broadband and in the drop down box select £5 minimum tablet top up and voila.

You should then receive your code within a few hours.

Unfortunately as your PS Vita would have been set up on a seperate account you will need to set up a seperate 'My Account'.

Many Thanks

DaveCD

eForum Team