Pay as you go services

[bap10]

Hi Dave I activated my sim over the phone last Friday, and still no code. Hope you can help. Cheers.

[AllanWest]

Dave, i'm jumping into this thread quite late on, but I've got the same problem. 

FIrst of all I'm unable to register on your website ("Some Business Exception has occured while processing registration/subscription" error) to use a voucher top up so I've had to use my card instead - which worked for this new card I got from an unopened vita in the Vodafone store here earlier.  I've topped up the sim on the vita and no code arrived.  I got the confirmation of top up on the Vita itself but not sure when the Wipeout code should come.

[GibbonCommander]

Hi All,

Hope someone here or the mods can assist.

I purchased the PS Vita last Friday (24/02) and purchased a voucher code from the local Vodafone store. They activated my Vita PAYG sim card in the Vodafone store (Bracknell). The guy put the sim into a phone and topped it up via that method, and afterwards popped the sim back into the Vita & sure enough the sim was activated.

I only received one message welcoming me to Vodafone & now more then 72 hours later I still haven't received my Wipeout code.

I have checked the top right corner of the screen for messages & also in the Network setting & still nothing. I have called up the PAYG help number on the mini booklet that came with the sim & have called the number 3 times now, spoken to someone and still nothing. They noted down my sim number and said it should be resolved within 24 hours...this was 48 hours a go.

Help !

[Dave]

Hi again,

brendukevita, bap10, GibbonCommander - A PM is on it's way to each of you so we can look into things for you.

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

-----------------------------------------------------

AllanWest - I've sent you the PM already on your other thread here.

Dave

[mazbar]

Hi DaveCD

Code received, inputted and game downloaded.

Thank you so much! 

Feedback on its way.

Mazbar

[ScottBull]

I got a call from one of the two Dave's here and finally got the code, (though the first one I was provided with wouldn't work, the second code worked fine which I was sent several minutes later).

I guess we're kind of getting pushy about our codes, and part of me says that it's greed on our part; but on the balance, we've bought a £260 and made a £5 top-up, with the cheapest memory card costing £18....I kind of like to feel it's our right to demand this.

For me, it seemed the harder I pushed, the more things got done; so don't let up people, (I'll be keeping a watch on this topic to see how things progress).

[leader500]

I've finally got my account up and I have topped up 5 pounds but I don't know when I should be getting the code

how long does it take to seem ? And what will I receive it on ? Email ?

Thanks

[Pendelino]

Hello everyone, I am also hoping I can get some help with the Wipeout code.

I brought a 3G/Wi-Fi Vita from Game on the 24th and got all up and running, had a pain getting the sim card to run but that was down to the settings not being right.

Got that sorted and then tried to top up via the Vita through the link in the Network Operator area. As many other people, I had trouble getting it to accept my card all weekend. So yesterday (27th) while I was in town I visited my local Vodafone shop (Kidderminster) and the guy who served me knew of the problem as he had helped someone top up there card and got the code ten minutes later. With his help and using the booklet with my number and such we had topped my card up with £5 and all seemed fine, I went home and decided I would check the next day (today, 28th).

All I have recieved so far is a welcome message from Vodafone and the 3G works all fine as I have tested it numerouse times to check the internet while I was about. I dont know if this is too early to ask for help but it has been over 24 hours and I have not recieved the code yet.

Thanks in advance.

[AnnoyedPSV]

i am doing as instructed by the PM you sent me, go to contact us page>e-mail us>quote ref and phrase PSVita code>user name and link to forum page unless thats wrong i'll be using the complaint option next, not that i think it'll do any good

[MrX]

Thanks DaveCD, all worked fine and I now have Wipeout! 

Also submitted some feedback but thanks again for your help 

[AliAbbasVita]

I am also having the top up issue I purchased a £5 top up the day i purchased the machine which was the 22nd it has been 8 days and I have not got my code for my vita. Can the admin help me on this thanks. I got my sim card i registerd it online purchased a topup used it on my vita once the sim card was registerd and toped up and no code.

I did the following when i purchased the unit:

1) Follow the APN settings, it now says  APN: Vodafone UK

2) Register sim Card

3) Install psvita update

4) Purchase credit of £5

5) go to vita activate top up

and been waiting for 8 days

Can you please help me

[Penhalion]

I too have not recieved any code for the free wipeout game. Can someone from customer services sort this out! It seems to be happening to a lot of people!

[Penhalion]

Same here. Topped up 5 pounds, received thank you message but, no code for wipeout. Can your system even tell the card is a vita card. It seems to me that it doesn't seem to know and so never sends the code.

Can someone sort this out for me please!

Also just registered an account here for the vita's number.

[AliAbbasVita]

Hi Dave I have sent you a PM would like to say thanks for all the help you are giving to all these people on this forum

[royal47]

I've now submitted the details through the contact us form that i was PM'd so hopefully it will get sorted out. 

was having trouble with the contact form recognising my Vita sim number so had to fill form out as a none vodafone customer. Hope this won't effect the speed that the query is resolved. 

FIngers crossed i will hear something today as its been over a week since i got the VIta.

[petertlong]

Same problems here:

Sim card activated via vodafone helpline. Told to wait 24 hours for a wipeout code. Phoned after 3 days as no code. Told that the responsibility lies with Sony! Can anyone help?

[vitahelp]

Hi Dave

I have followed all instructions and have topped up £5 and registered my account successfully. But it has been 7 days and I have still not received my wipeout code. I have been calling vodafone customer services non stop over the past week and have followed their advice and instructions but have still not received it.

Can you please help

[DaveCD]

Hi everyone

mazbar - I am pleased I was of assistance and it was an absolute pleasure speaking with you.

ScottBull - I am pleased to see this is working well, I can assure you we are here to help all regardless of how hard we are pushed and if you have any further queries please do not hesitate to post.

Leader500 - I set the account up for you less than 24 hours ago however I agree you should have recieved the code by now, if this is not the case please use the previous Private Message to get back in touch and I will investigate further.

Pendelino - Thank you for your post and a very warm welcome, as you purchased your device from Game you may not have the memory card that we offer however I have sent you a Private Message so I can investigate further..

AnnoyedPSV and royal47  - Thank you for following the PM, I can now see your email and will be in touch shortly.

MrX - Thank you for letting me know this is working, pleased I could help and have great fun.

AliAbbasVita, Penhalion, petertlong, vitahelp - Thank you for your post and a very warm welcome, I have sent you a Private Message and once I have your response I will be able to investigate this further.

You can find your PM inbox here.

Many Thanks

DaveCD

eForum Team

[corona1972]

Hi Dave

I am having the same problem as most. Cant get to topup the Vita, getting this message: 

Sorry - some of the details we need from you are either incorrect or missing. 
Please check them and try again.

• Unfortunately we are unable to process your request because of a temporary problem with our online service. We apologize for the inconvenience this has caused you. Please try again later."

Tried the fixes on here and still not working, so any help you could give would be appreciated.

Thanks

[DaveCD]

Hi corona1972

Thank you for your post and a very warm welcome to the eForum. 

As you can see you have certainly come to the right place for assistance so to get the ball rolling I have sent you a Private Message for you to follow.

You can find your PM inbox here.

AnnoyedPSV I have responded to your email asking for further information, if you can provide a contact number I will gladly get in touch to rectify your query.

Many Thanks

DaveCD

eForum Team