Pay as you go services

[nbnz99]

I got my 3G Vita on launch day but have not yet gotten around to activating the sim and topping up, and there doesn't seem to be any single source with clear instructions to:

- Activate the SIM

- Topup with £5

- Get the WipEout HD code

Can one of the Tech Team please provide some clear instructions/guidance?

[Dave]

Hi nbnz99,

There should have been a leaflet helping with this with the device, but if you didn't get one or no longer have it, we've actually produced both a text and video guide to how to do this:

Getting started with your PS Vita

If you need us to help at any point, just pop back here and let us know, and if I've helped at all today, please leave a little feedback for me!

Dave

[nbnz99]

Is their some trick to topping up online on the Vita? I get constant error "some details are missing or incorrect and it's always the Card Number regardless of which card I use (3 tried).

[Darkstorm-Rex]

Hello

I've been trying for about two weeks now on and off trying to top up my 3g vita to get the wipeout code and no luck.

I was directed to this forum yesterday, followed the video guide and pointers provided and still i get the error everyone else is getting the:

Unable to do due to temporary problems AND the incorrect number one even though ive use the same credit car don other sites the same day i tried different cards still thr same problem.

could you offer assitance?

Thank you

[James]

Hi Guys,

Thanks for letting us know that you are experiencing issues topping up through your PS Vita.

So that I can take a look at this for you I have sent you both a PM with details of how to get in touch with our team directly.

Please follow these instructions and one of the team will be able to look into this further for you.

You can find your PM inbox here.

James

If you have any comments regarding how I have handled your query today, please complete our short feedback survey.

[Briff]

Hi James,

I'm also experiencing the same problems mentioned by the other two users, could you pass on the details via PM to me too?

Thanks,

Briff

[Briff]

Just to clarify the previous post - I've not been able to top up my Vita SIM either on the device itself or via a browser on a PC, I always get the error:

Sorry - some of the details we need from you are either incorrect or missing. 
Please check them and try again.

• Unfortunately we are unable to process your request because of a temporary problem with our online service. We apologize for the inconvenience this has caused you. Please try again later.

The page flags my card number as the problem but my card number is correct - I've used the card many times before and all other details are correct.

Can someone offer me some help please?

[Darkstorm-Rex]

WARNING

just a heads up to anyone who hasnt been able to get thier vita/wieout code thing sorted

they will not do it

I got the pm followed their instructions, got a phone call 2 days later saying sure no problem we'll get it fixed.

they then passed me to the billing side and charged m,y card £5 THEN told me the offer no longer existed (it expired 31st March a fact noone mentione don the forums)

i then obviously requesxted they cancel the £5 charge as I wa sonly topping it up for the wipeout code and they said they couldnt do it and offered me an additional £5 credit which i turned down stazting that i'd been mislead into topping up the sim byt the first call which assured me they'd have no problens sending me a code

finally i got them to agree to refund me but it's going to take sevral days and need another phone call to confirm card details .

so to all trying to top up their sim to get the card DONT BOTHER there are no wipeout codes to be had regardless of what they tell you and it's just a scam to get you to top up your sim and then hopefully keep topping it up

I just thought i'd best warn people so they don't get screwed over either

[James]

Hi Briff,

You don’t need to worry as a PM is on its way to you now, please follow the instructions on the PM and we can get this looked into for you.

You can find your PM inbox here.

@ Darkstorm-Rex, I can see that Dave sent you an email yesterday regarding your issue can you confirm if you are still having issues receiving the code? If yes please reply to the email by Dave and we can get this all sorted for you.

James

[Briff]

According to the Vodafone website - the Wipeout offer is valid until March 2013 - as taken from:

http://www.vodafone.co.uk/personal/mobile-internet/gaming-devices/play-station-vita/index.htm

Your TopUp must be made online using your PlayStation Vita, or on our website, between 22 February 2012 and 21 March 2013. This offer is only valid for TopUp's made on the SIM provided with your PlayStation Vita.See full terms and conditions. 

So I'd check that - the offer shouldn't have expired already.

[Darkstorm-Rex]

As i said I'd been tryiong for the past two weeks. recieved a pm from the guy giving me the email adress to email my sim number to.

I then got the phone call alst night and the guy told me no problem we can top it up now and if you dont get the code in 48 hrs we can generate another one after we check some ssecurity details

After that he transferred me to a scottish guy in the billing department who took my card details topped up my card £5 and THEN told me the offer no longer applied after billing my card ( i even said before he took the details I was minly doing it for the Wipeout offer as the 3g wouldnt be required immediately)

i then asked for a refund as no code = no interest in 3G as I had been tricked. he then said they couldnt do it.

Finally they agreed to credit my sim card with 10 then TRY to refund that as they said they couldnt refund £5 but I still need to wait around for a phonecall to regive them my cc details

So all I have for my touble is £5 off my card, no Wipeout code & having to wait around for a call just to get back the money they never should have taken if the offer was invalid. I'm thouroughly disapointed. this my first experience with Vodafone and is doubtful i will ever use them for anything in future as  being lied to just to get money off me is not acceptable business practice it wa sonly £5 but the deception itself is what angers me more and is why i've tried to prevent others having to undergo the same trouble

I'm also going to have this posted on several media sites as doubtless there are many others in the same position. and it's not right that they should waste their time if it can be avoided. it's not our fault the vodafone servers wouldnt work after all

[James]

Hi Darkstone-Rex,

The offer most definitely hasn’t expired and as such we can still get you a game code for you to use.

So we can do this you simply need to reply to Dave’s email directly and we will then be able to issue this to you.

I can only apologise for the confusion that this has caused.

James

[JonathanBrown]

I'm also in the same position.

Can't topup by PC, get temporarily unavailable service ....

Wifi on Vita is off, but can't get to any webpage. Signal is ok, get [H] if I lean out the window. Error NW-2305-0 pops up after it timesout.

Would pm someone helpful, but forum won't let me see my private inbox (access denied).

[JonathanBrown]

I see you're online Dave, any chance you can help me out with my Vita?

[Wayne]

Hi JonathanBrown and welcome to the eForum

Thanks for your post here. I’m sorry to hear about the trouble you are having topping your Vita up.

So that we can sort this for you I’ll send you a private message over to you detailing how to get in contact with us directly. I’ve also checked your private messaging permissions and it all looks to be set up correctly so could you try this again for me?

Thanks

Wayne

If you have a spare minute could you please take the time to fill out a short feedback form about me?

You can do so here

[robhuxtable]

Hi 

I've managed to successfully top up my SIM with £5 using my Vita (which seems to be a success compared to other people on here!), but my problem is when I try to register an account, I keep getting the error "Some Business Process Exception has occurred...." that everyone else on here seems to be getting.  I get this message on both my Vita and my Win7 laptop.

I did one of those online help chat things directly with Vodafone and eventually was told that I couldn't register because I had been given a recycled number and that number had previously been linked to someone else's account, and the only thing I could do was to take my Vita into a Vodafone store and they would sort everything out for me.

Unfortunately I can't easily pop into a Vodafone store so I was wondering if there was some other way this could be sorted? 

Thanks
Rob

[James]

Hi robhuxtable,

Many thanks for letting us know that you are experiencing difficulties.

So that we can take a look at this for you I have sent you a quick PM with details of how to get in touch with our team directly, please follow these instructions and we will be able to investigate this further for you.

You can find your PM inbox here.

James

If you have any comments regarding how I have handled your query today, please complete our short feedback survey.

[robhuxtable]

Hi James

On another (non-Vodafone) forum, I found a partial solution.   Apparently sometimes the wipeout codes are not sent via text/email.....I found mine on the Vita under Settings > Network Operators > Messages from Network Operator.

So I now have my wipeout code (and safely downloaded the game!), I just need to be able to set up an online account now so I can see how much PAYG credit!!

Cheers
Rob

[mozza54]

Hi, 

Ive just picked up a 3g Vita but theres no sim with it.  Can I just go to a Vodafone store and get one for the Vita and will I qualify for the wipeout offer if I did that?

[ChrisIoannou78]

I've managed to successfully top up my SIM with £5 using my Vita, but when I try to register an account, I keep getting the error "Some Business Process Exception has occurred...."

I also have not been sent my wipeout code.

Can you help?

Thanks