Pay as you go services

[Wayne]

Hi mozza54 and welcome to the eForum

Yes you should be able to pop into a store and pick one up. All you need to do then is top up by £5 and we’ll text you your code.

Hi Chrisloannou78 and welcome to the eForum to you too

I’m sorry to hear you are having issues with your online account, I’ll send you a private message over that explains how to get in touch with us and we’ll get this sorted.

Regarding your wipeout code, have you tried what robhuxtable has suggested?

You can find your PM inbox here

Thanks

Wayne

If you have a spare minute could you please take the time to fill out a short feedback form about me?

You can do so here

[Darkstorm-Rex]

Just a quick update:

I ended up getting my wipeout code regardless of what the guy on the billing side had said so maybe theres some misinformation on their side?

So thanks to whoever it was sorted it out (if it wasn't automated) I thought best to reply so people knew the score =)

[Andy]

Hi Darkstorm-Rex,

Thanks for the update, it's great to hear you've now got your game code.

Enjoy WipEout, and if you have any further questions, you know where we are.

Thanks

Andy

Moderator

[Cap]

Hi!

I've just topped up online via my PC, not my VITA; I got a text to the VITA confirming the top-up, but can't make an account for some reason.

Will the WipeOut code still arrive?

Thanks!

[Crampon]

Not impressed with Vodafone systems and thinking maybe I should have given the 3G Vita a miss and gone wi-fi only.

Topping up a SIM with O2 and Virgin is so simple, how has Vodafone managed to make the process so difficult?!?!

1. Unable to create an account online.
Tried to go through the process, but didn't receive the security text message needed to complete registration.
When I retry, I receive the following error: -
Sorry - There seems to be a problem with your account. Please try again or contact us.
Sorry - we're unable to process your request right now. It won't take us long to fix this issue. Please try again later.

2. Tried topping-up without an account from my Vita and PC, but still no joy.  Just get the following error: -
Sorry - some of the details we need from you are either incorrect or missing.
Please check them and try again.
Unfortunately we are unable to process your request because of a temporary problem with our online service. We apologize for the inconvenience this has caused you. Please try again later.
It seems to highlight my credit card number as the issue, regardless of the card I try.

Judging by the 30 pages of related issues in this thread alone (in less than 2 months!), this is obviously not an isolated incident and shows what a mess Vodafone has made of this launch.... #FAIL

Could somebody please let me know how I can gain the mobile access promised to me when I purchased the Vita.... at present the device is not 'fit for purpose' due to Vodafone's incompetence.

[dazzabird]

thought i just pop back after a few weeks and i see the Wipeout code / topup is still a sham

Come on Vodafone sort it out...How hard can it be ?

Ive switched away to Giffgaff for my data....

Darren

[Lee]

Hey guys,

Thanks for your posts.

Could you all confirm you've followed the steps here?

If so, and you're still having problems with any aspect of the VITA set-up then we'll need to intervene.

I've sent you all a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.

Cheers,

Lee

[RussClarke]

I've had the same problem as the post I've copied below. I get the same message so can't create an account to use my TopUp Voucher that I purchased in store (following advise from a Vodafone live chat session thing due to a problem with topping up online using a debit/credit card). What's going on!? I just want to get my account topped up so I can use it and get the Wipeout code. My Vita SIM is presumably registered as I've got full signal strength showing in the top left of my Vita and I get the red Vodafone logo on the network operator app. Thanks in advance for any help, Russ   I've managed to successfully top up my SIM with £5 using my Vita (which seems to be a success compared to other people on here!), but my problem is when I try to register an account, I keep getting the error "Some Business Process Exception has occurred...." that everyone else on here seems to be getting.  I get this message on both my Vita and my Win7 laptop.   I did one of those online help chat things directly with Vodafone and eventually was told that I couldn't register because I had been given a recycled number and that number had previously been linked to someone else's account, and the only thing I could do was to take my Vita into a Vodafone store and they would sort everything out for me.   Unfortunately I can't easily pop into a Vodafone store so I was wondering if there was some other way this could be sorted?  Thanks Rob

[Wayne]

Hi RussClarke and welcome to the eForum

Thanks for your post here. Don’t worry, we’ll get you up and running.

I’ll send you a private message over that explains exactly how to get in touch with us. We’ll be then able to take a look at your account and get this set up for you.

You can find your PM inbox here

Thanks

Wayne

[dylan93]

Hi Mods,

I am having similar issues as everyone else and would like help. I have followed all previous steps mentioned to no avail so any help would be much appreciated.

Cheers, Dylan.

[blaze786]

can you give a step by step instruction of what you did to obtain it and how long you had to wait...can you use another sim to get the code by the way because the one that came with the ps vita doesnt register but i ordered another sim from vodafone and it registered someone help dont know where to top up to obtain the wipeout code should i use my ps vita sim or the new one that was sent to me can some one HELP!!

[blaze786]

can you give a step by step instruction of what you did to obtain it and how long you had to wait...can you use another sim to get the code by the way because the one that came with the ps vita doesnt register but i ordered another sim from vodafone and it registered someone help dont know where to top up to obtain the wipeout code should i use my ps vita sim or the new one that was sent to me can some one HELP!!

[Dave]

Hi dylan93 and blaze786,

I'm popping you both a PM so we can look to get you sorted.

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Dave

[Dkwookie]

---

MikeyFett wrote:

My problem is now fully resolved and I downloaded my copy of WipeOut 2048 this morning.

This is how I fixed the top-up issue:-

- Switch off the Wi-Fi on the Vita (this 'forces' the Vita to use the 3G simcard for internet connections, even though you will not have any top-up credit at this stage)

- Try accessing the internet (eg. Google homepage) via the browser application; it probably won't work but this has the effect of making the simcard connect and register itself with Vodafone

- After you have tried that 3 or 4 times, go to the Playstation Network option and try to sign in via the Vita; again this probably won't work but try it a few times - this has some effect re activating the simcard aswell

- Now switch the Wi-Fi back on again

- Go to the Network Provider option and select the top-up link (the red square Vodafone icon in the middle of the screen) which links you to the Vodafone top-up webpage

- Fill in the details and try the top-up

- I found that this webpage would not accept my Visa Debit card (said 'invalid card type') so I tried a Visa Credit Card and it worked; I was able to top-up £5 onto the Vita

- I then received a message from Vodafone on the Vita to say the sim was registered

- Approximately 9 hours later I received another 'Welcome to Pay-As-You-Go' message from Vodafone on the Vita which contained my free WipeOut 2048 code and I downloaded the game

NB. You must do the top-up via the Vita itself to get the code; if you do it via PC/Mac/mobile phone/other you will not get a WipeOut code.

Hope this helps someone out there.

Cheers.

MF

---

Many thanks. I followed theses instructions and was able to top up. One thing was I didn't put wifi back on before going to voda top up page, the 3G sim allows access to that site credit or not. I also put visa credit instead of debit like you said. This post should be stickied

[Millerrommell]

Been trying for days to top up my 3G PS Vita and keep getting a "temporary problem with our online service" error. Anyone got any solutions?

[blaze786]

my problem have been resolved i simply topped up my ps vita sim and the code came the next day.i was that only the ps vita sim can be topped not any other sim a++++ for this quick transaction

 thank you vodafone

[Millerrommell]

Tried everything in getting this to work, made a topic with no reply. Still stuck. How can this not work for everyone and yet Vodafone haven't bothered fixing it or at least releasing a statement acknowledging that it isn't working?

[Lee]

Hi there Millerrommell,

Thanks for your post.

I appreciate this is what it looks like but for the vast majority their device is working with no intervention needed from us.

I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.

Cheers,

Lee

[DarkBahamut]

Unsurprisingly, my new 3G Vita has exactly the same issues as described in this thread. I simply get the 'Temporary issues' when trying to top up the included SIM and it's been the same all day. I suppose I'm going to need one of these PMs to get it fixed if you'd be so kind.

Cheers

[shicepku]

I have followed this instruction. But my problem is I only have visa debit card. I have tried to select visa debit, visa electron or visa credit as the card type. The top-up system always says: card type you've selected doesn't match with card number. How can I get the sim card top-up and get wipe out code? Please help me.

"

MikeyFett wrote:

My problem is now fully resolved and I downloaded my copy of WipeOut 2048 this morning.

This is how I fixed the top-up issue:-

- Switch off the Wi-Fi on the Vita (this 'forces' the Vita to use the 3G simcard for internet connections, even though you will not have any top-up credit at this stage)

- Try accessing the internet (eg. Google homepage) via the browser application; it probably won't work but this has the effect of making the simcard connect and register itself with Vodafone

- After you have tried that 3 or 4 times, go to the Playstation Network option and try to sign in via the Vita; again this probably won't work but try it a few times - this has some effect re activating the simcard aswell

- Now switch the Wi-Fi back on again

- Go to the Network Provider option and select the top-up link (the red square Vodafone icon in the middle of the screen) which links you to the Vodafone top-up webpage

- Fill in the details and try the top-up

- I found that this webpage would not accept my Visa Debit card (said 'invalid card type') so I tried a Visa Credit Card and it worked; I was able to top-up £5 onto the Vita

- I then received a message from Vodafone on the Vita to say the sim was registered

- Approximately 9 hours later I received another 'Welcome to Pay-As-You-Go' message from Vodafone on the Vita which contained my free WipeOut 2048 code and I downloaded the game

NB. You must do the top-up via the Vita itself to get the code; if you do it via PC/Mac/mobile phone/other you will not get a WipeOut code.

Hope this helps someone out there.

Cheers.

MF

"

[Wayne]

Hi DarkBahamut and shicepku

Welcome to the eForum to the two of you.

So that we can take a look at this I’m going to send you both a private message with information on how to contact us.

You can find your PM inbox here

Thanks

Wayne