Pay as you go services

[nandreev1]

I tried to top up online using my debit card, but no matter how many times I try it always says: "Sorry, we cannot process your request now. Please try after some time." Could you please help me fix this issue?

Thank you for your support.

[voidcoder]

Yes, having this problem with 3 different Pay As You Go Vodafone SIMs I got from the local phone shop. Can't register them to top online during the last three days. You either don't get beyond the step where it texts the secret code to you, or, even if you get to the next step and input the received code, it still wont let you register after filling the details form on the step 3.

It says something like "We are unable to fulfill your request due to a temporary problem at our end" bla-bla-bla, try later etc.  

Can anyone please rise this up with support? It seems to affect all vodafone online account registrations... I wonder why the hell I got vodafone SIM from the myriad of payg SIMs in the shop!? was that the red box or what??? 

Please fix the website and online top up!

[voidcoder]

Doh, things get worse! I just went through Vodafone.co.uk -> Contact Us -> Email Us to submit the inquiry about not being able to register & top up and after filling the form and hitting SUBMIT I get what? you guessed it already:

"Error:The page you are trying to access is not available. Please contact the administrator for more details."

Seems the whole website is malfunctioning. Admins, any chance you guys know when its back to life? Cause "soon" is very vague...

[Trev]

Hi Guys

I'm sorry to see your having issues with the online top up service.

To look at this for you, we would need to specifically look at your accounts. To facilitate this I have arranged to send an email to you both to your eForum registered addresses. If you can complete and return these, we will be able to assist further.

Regards

Trev

eForum Team

[Sian92]

I've been trying to top up my phone online, and keep getting the same message ' Sorry we are not able to process your request yet....Sorry, we can't process your request because of a temporary problem with our online service. We're working as fast as we can to fix this problem. Please try again later.'

Please help!!!

[Trev]

Hi Sian92 and welcome to the Vodafone eforum.

I'm sorry to see you are also having issues in registering for online top ups.

I have sent you an email, which again, if you can complete and return, will enable me to assist further in this query.

Regards

Trev

eForum Team

[Catty]

I get the same problem - get right to the end of the process each time, then get the message you quoted. When I tried using the email feature on the website, to get some help on this, surprise, surprise, it wouldn't send and I got an eror message saying contact the administrator. Not very impressed.....

[-pete-]

I've posted about the same problem, can't even get to speak to customer services because I have zero calling credit - I think the problem is because of the zero calling credit.

Has anyone else got a zero credit level and having problems using a topup credit.

Pete

[Catty]

Having got through to a pleasant Vodaphone chap who also couldn't process my top up he suggested I may have a problem with my card. Sure enough, rang bank, to find suspicious looking transactions on my card (me trying to top up!) so they had blocked my card. Having confirmed I had made the transaction attempts myself they unblocked it, and I have now been able to top up. Hope this might help some of you who are having probs - might be an idea to check with your bank....

[-pete-]

Hi,

Thanks for the information - mine was a cash voucher at the Post Office and shouldn't have been a problem.  What's bugging me most of all is not being able to get through to customer support without paying premium rates - that shouldn't be the case when you have an account with phone company !!

Looks like I have effectively lost my phone for the weekend unless they do answer my email within 24 hours but I'm not holding my breath.

Pete

[nay]

Hi,

I'm also getting this error message but when trying to rest my password for 'My Account'. It's been like this for the past few weeks.

'Sorry. We're unable to process your request because of a temporary problem with our online service'

Thanks,

Nay

[Sukhi]

Hi -pete-

What error message are you getting when entering the top-up voucher number? Have you been back to the Post Office where you purchased it from?

I've sent over an email to you, if you can reply back I'll take a quick look at your account and see what's going on .

nay - A warm welcome to the eForum! I'll gladly reset your My Account password for you. Can you do the same as -pete- and reply back to the email I've just sent you?

Thanks

Sukhi
eForum Team

P.S. Don't forget to bookmark our Help Centre - For any future queries

[-pete-]

This problem turned out to be both on the phone and the Internet and I had no mobile phone over the weekend because it was only on Monday that tech support actually got around to keying in my top-up authorisation code.  Why it worked for them and not for me appears to be down to Vodafones telephone and Internet top-up systems and nothing to do with the code.

PS - I do not require any further support for this problem as it has been resolove for some weeks now.

Thanks,

Pete

[jesloh]

I'm facing the same problem. Unable to top up online. Tried many times. Same message appears - ' Sorry we are not able to process your request yet....Sorry, we can't process your request because of a temporary problem with our online service. We're working as fast as we can to fix this problem. Please try again later.'

[Tom]

Hi jesloh, sorry for the delay in responding. As it's a few days since you last posted, I'm just wondering if this is fixed yet? If not, let us know and we'll look into it.

Thanks,

Tom

[pcwlowlander]

Hi

I have been having the same problem for the last month or so too.  Sent an email to customer support but have not heard back.

Could someone please help with this issue.

[James]

Hi pcwlowlander,

I've taken a look for your email in our system and can't se anything from you.

Because of this I have sent you a quick email to the address that you have used to register with us, please reply with your details and I will be able to get one of the team to take a look at this for you.

James

[goat78]

Hi, cant top up online or through phone just says system is currently unavailable. Also cant email through contact us. plesae resolve, have been unable to top up for days

[Martin]

Hi goat78

I have just sent you an email, if you can reply back to that we can then see what is happening.

Thanks

Martin

[Handryer]

Hi I appear to be having the same issues as the people above, can't use my top up voucher, tried over last 4 days. message says service unavailable due to technical problem try again later. Can any one help?