Pay as you go services

[Wigan_stu]

I've just bought a 3G Ps Vita but cannot set up my online account.

I keep getting the error message "Some Business Exception has occured while processing registration/subscription"

All details entered are correct and I've followed the guide to setting up the Vita with the Sim.

Thanks in advance

[Steve_No_Job]

i got problems too, vodaphone has failed me.

[DaveCD]

Hi Wigan_stu and Steve_No_Job

Thank you for your posts and a very warm welcome to the eForum. 

Please can you take a look at the step by step guides for support on our Help Centre and let me know how you get on.

I have also sent you both a Private Message so when you have followed the guides, if you are still experiencing difficulties we can take a look for you.

You can find your PM inbox here.

Many Thanks

DaveCD

eForum Team

[jailanihar]

Hi, I'm having problem with this as well.

[Paul-H-UK]

Same problem here.

[Wayne]

Hi jailanihar and Paul-H-UK

I’ll send you both a private message explaining how to get into contact with us so that we can look at this for you.

You can find your PM inbox here

Thanks

Wayne

[SixAndNine]

Same problem.

[chanandler]

*sigh..... and me too! Getting the 'business error' when trying to create an account. WTF is going on???? Wasted an entire evening trying to sort this out when I should be enjoying playing on my new Vita?????

[leeus]

I am getting this too!!!! Someone please help!

[Simon]

Hi SixAndNine, chanandler and leeus

Thanks for your posts. I've sent a private message to you all with details on how to contact us directly. 

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Thanks

Simon

[jailanihar]

Hi wayne, 

i didn't receive your pm. My inbox is empty.

[DaveCD]

Hi jailanihar

Thank you for your post and for bringing this to our attention, I have resent this for you now.

Many Thanks

DaveCD

eForum Team

[TheDr]

I am also having problems when i try to register an account with a message saying:

There seems to be a problem with your account. Please try again or contact us.

• Some Business Exception has occured while processing registration/subscription

some help on this would be appreciated

[jdee999]

I am getting the same reply "Some Business Exception has occured while processing registration/subscription". Starting to drive me nuts!!!

[AllanWest]

Exactly the same problem for me. Bought a new vita - had no end of issues with getting the card working and when it finally became active I couldn't register with the same "Some Business Exception has occured while processing registration/subscription" error.

I phoned customer support I got through to a call centre on a dreadful line and a woman who quite frankly wouldn't listen to what I was saying about how the card works and that she had no record of the sim card and couldn't help me. Really frustrated at what has so far been a poor service from vodafone.

I did manage to top my Vita up with a credit card but I've not got a wipeout code either. Frustrated? Yes, i'm absolutely furious at the moment after 2 days of back and forth with your phone support people.

[Dave]

Hi guys,

TheDr, jdee999, AllanWest - I'm sending you all a PM so we can sort this.

Dave

[TheDr]

Hi Dave,

I followed instructions in the PM you sent, but have not had a response yet, how long will it take ?

Many thanks

[oolubs12]

I've been trying to create an account and everytime I try it comes up with Some Business Exception has occured while processing registration/subscription.

It's a playstation vita sim card not sure if this helps , also topped up fine no problems with it.

Nathan

[oolubs12]

Also got my wipeout code within 15 mins great just the account left now

[Dave]

Hi TheDr,

Can you confirm if you used the form or emailed, and if you used the email address registered to your eForum account?

Also, did you include the code in the subject line?

I've checked our email system and cannot see anything from that email address. Once we have the details we're looking to get to everyone as quickly as possible.

Dave