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Rank 1: Guest
Wigan_stu
Posts: 2
Registered: ‎22-02-2012

Problems registering my account.

I've just bought a 3G Ps Vita but cannot set up my online account.

 

I keep getting the error message "Some Business Exception has occured while processing registration/subscription"

 

All details entered are correct and I've followed the guide to setting up the Vita with the Sim.

 

Thanks in advance

Message 1 of 37 (4,911 Views)
Rank 1: Guest
Steve_No_Job
Posts: 5
Registered: ‎22-02-2012

Re: Problems registering my account.

i got problems too, vodaphone has failed me.

Message 2 of 37 (4,855 Views)
Tech Team
DaveCD
Posts: 5,257
Registered: ‎26-07-2011

Re: Problems registering my account.

Hi Wigan_stu and Steve_No_Job

 

Thank you for your posts and a very warm welcome to the eForum. :smileyhappy:

 

Please can you take a look at the step by step guides for support on our Help Centre and let me know how you get on.

 

I have also sent you both a Private Message so when you have followed the guides, if you are still experiencing difficulties we can take a look for you.

 

You can find your PM inbox here.

 

Many Thanks

 

DaveCD

eForum Team

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 3 of 37 (4,761 Views)
Rank 1: Guest
jailanihar
Posts: 3
Registered: ‎22-02-2012

Re: Problems registering my account.

Hi, I'm having problem with this as well.

Message 4 of 37 (4,741 Views)
Rank 1: Guest
Paul-H-UK
Posts: 9
Registered: ‎22-02-2012

Re: Problems registering my account.

Same problem here.

Message 5 of 37 (4,715 Views)
Tech Team
Wayne
Posts: 16,851
Registered: ‎04-08-2008

Re: Problems registering my account.

Hi jailanihar and Paul-H-UK

 

I’ll send you both a private message explaining how to get into contact with us so that we can look at this for you.

 

You can find your PM inbox here

 

Thanks

 

Wayne

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 6 of 37 (4,694 Views)
Rank 1: Guest
SixAndNine
Posts: 1
Registered: ‎25-02-2012

Re: Problems registering my account.

Same problem.

Message 7 of 37 (4,681 Views)
Rank 1: Guest
chanandler
Posts: 3
Registered: ‎02-11-2010

Re: Problems registering my account.

*sigh..... and me too! Getting the 'business error' when trying to create an account. WTF is going on???? Wasted an entire evening trying to sort this out when I should be enjoying playing on my new Vita?????

Message 8 of 37 (4,637 Views)
Rank 1: Guest
leeus
Posts: 16
Registered: ‎14-09-2010

Re: Problems registering my account.

I am getting this too!!!! Someone please help!
Message 9 of 37 (4,605 Views)
Tech Team
Simon
Posts: 9,282
Registered: ‎10-01-2011

Re: Problems registering my account.

Hi SixAndNine, chanandler and leeus

 

Thanks for your posts. I've sent a private message to you all with details on how to contact us directly. 

 

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

 

Thanks

 

Simon

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 10 of 37 (4,582 Views)
Rank 1: Guest
jailanihar
Posts: 3
Registered: ‎22-02-2012

Re: Problems registering my account.

[ Edited ]

Hi wayne, 

 

i didn't receive your pm. My inbox is empty.

Message 11 of 37 (4,564 Views)
Tech Team
DaveCD
Posts: 5,257
Registered: ‎26-07-2011

Re: Problems registering my account.

Hi jailanihar

 

Thank you for your post and for bringing this to our attention, I have resent this for you now.

 

Many Thanks

 

DaveCD

eForum Team

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 12 of 37 (4,542 Views)
Rank 1: Guest
TheDr
Posts: 7
Registered: ‎28-02-2012

Re: Problems registering my account.

I am also having problems when i try to register an account with a message saying:

There seems to be a problem with your account. Please try again or contact us.

  • Some Business Exception has occured while processing registration/subscription

some help on this would be appreciated

Message 13 of 37 (4,531 Views)
Rank 1: Guest
jdee999
Posts: 1
Registered: ‎28-02-2012

Re: Problems registering my account.

I am getting the same reply "Some Business Exception has occured while processing registration/subscription". Starting to drive me nuts!!!

Message 14 of 37 (4,513 Views)
Rank 1: Guest
AllanWest
Posts: 2
Registered: ‎28-02-2012

Re: Problems registering my account.

Exactly the same problem for me. Bought a new vita - had no end of issues with getting the card working and when it finally became active I couldn't register with the same "Some Business Exception has occured while processing registration/subscription" error.

I phoned customer support I got through to a call centre on a dreadful line and a woman who quite frankly wouldn't listen to what I was saying about how the card works and that she had no record of the sim card and couldn't help me. Really frustrated at what has so far been a poor service from vodafone.

I did manage to top my Vita up with a credit card but I've not got a wipeout code either. Frustrated? Yes, i'm absolutely furious at the moment after 2 days of back and forth with your phone support people.
Message 15 of 37 (4,497 Views)
Tech Team
Dave
Posts: 13,816
Registered: ‎28-11-2008

Re: Problems registering my account.

[ Edited ]

Hi guys,

 

TheDr, jdee999, AllanWest - I'm sending you all a PM so we can sort this.

 

Dave

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 16 of 37 (4,486 Views)
Rank 1: Guest
TheDr
Posts: 7
Registered: ‎28-02-2012

Re: Problems registering my account.

Hi Dave,

 

I followed instructions in the PM you sent, but have not had a response yet, how long will it take ?

 

Many thanks

Message 17 of 37 (4,441 Views)
Rank 1: Guest
oolubs12
Posts: 3
Registered: ‎01-03-2012

Wont let me create and account

I've been trying to create an account and everytime I try it comes up with Some Business Exception has occured while processing registration/subscription.

 

It's a playstation vita sim card not sure if this helps , also topped up fine no problems with it.

 

Nathan

Message 18 of 37 (4,445 Views)
Rank 1: Guest
oolubs12
Posts: 3
Registered: ‎01-03-2012

Re: Wont let me create and account

Also got my wipeout code within 15 mins great just the account left now
Message 19 of 37 (4,434 Views)
Tech Team
Dave
Posts: 13,816
Registered: ‎28-11-2008

Re: Problems registering my account.

Hi TheDr,

 

Can you confirm if you used the form or emailed, and if you used the email address registered to your eForum account?

 

Also, did you include the code in the subject line?

 

I've checked our email system and cannot see anything from that email address. Once we have the details we're looking to get to everyone as quickly as possible.

 

Dave

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 20 of 37 (4,430 Views)