01-11-2011 07:04 PM
Just wanted to clarify on this, if after the 30 days of text and web freebee there is some time before the next £10+ is payed in will it continue to work or does another payment need to be made within the 30 days of the first and so on?
02-11-2011 06:11 AM
Hi, yes it will continue to work, but if you wish to receive the allowance every month then you would need to top up every month..
I have provided a link of the Terms and Conditions of the Freebee
02-11-2011 03:52 PM
02-11-2011 08:16 PM
I have recently returned to PAYG and I have been using my first Text and Web Freebie which started on 4 October and when calling for my balance, the automated system told me it expires on 2 November. I took this to mean at the end of the day on 2 November (today) however when I called for my balance yesterday it told me the Text and Web Freebie expired that day - on 1 November. I have topped up £10 during the last 30 days and my account online says I am opted into this Freebie.
Can you tell me
1. Why my Freebie expired yesterday only giving me 29 days; and
2. When can I expect my next Freebie to start? Should I expect a text to confirm?
02-11-2011 08:40 PM - edited 02-11-2011 08:45 PM
Hi, i would take it since the automated service originally told you it would expire on the 2nd, then it will expire at midnight tonight.. This seems to be backed up by the fact that you have not received your new allowance yet.. If you check your balance in the morning you should find that your new allowance has been added
02-11-2011 09:02 PM
Thank you for the quick response, I will check tomorrow and will come back to accept as answer if its on. I'm still wondering why my pack expired a day earlier than it should have done. Are you able to shed any light on this please?
02-11-2011 09:17 PM
Yes, thats what I calculated too and what the automated phone system told me every day until I called late last night when it told me the pack expired that day (1st). I have called the automated system today and checked online and neither of them show my pack allowance. it definitely looks like it expired yesterday - very odd!