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First Poster
timinireland
Posts: 1
Registered: ‎05-01-2012

Still being charged on Text And Web Freebee after 24 hours..

Yesterday evening, I went to my Vodafone store, and bought a PAYG sim for my iPhone 4S.

 

They added the Text & Web freebee, and I paid for a £10 topup, which I got a voucher code on my receipt for.

 

When I got home, I used the code to top my phone up.

 

Its nearly 24 hours later, and my credit is down to £6.43 !

 

I've only sent a few texts, and most of my browsing has been down via wi-fi.

 

Can this be checked for me please? Thanks.

 

Tim.

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Professor III
bertyb
Posts: 2,187
Registered: ‎11-09-2010

Re: Still being charged on Text And Web Freebee after 24 hours..

It can be fixed, a Mod will have a look I am sure, alternatively send an email via the Vodafone web site, a response is normally given within 24 hours.

 

Message 2 of 3 (1,033 Views)
Tech Team
James
Posts: 18,159
Registered: ‎21-07-2008

Re: Still being charged on Text And Web Freebee after 24 hours..

Hi timinireland,

 

I have taken a look at this for you and can see that everything is now resolved for you as the pack is now active.

 

If I can offer any further assistance please let me know.

 

James

 

If you have and comments on how I have handled your query to day please complete our short feedback survey.

 

Message 3 of 3 (998 Views)