Pay as you go services

[rowaaan]

numerous times i have topped up £10 a month and since joining vodafone about 3-4 months ago ive never recieved my text and web freebies, i dont know what the reason is for this as it says ive opted into the text and web freebie so any help would be greatly appreciated?

[DaveCD]

Hi rowaaan

Thank you for your post and it is great to see you here.

It can take upto 24 hours for the Freebee Packs to be added but 3-4 months would indicate not all is quite right and I am pleased you have bought this to our attention.

So I can take a look at your account and check all is provisioned correctly please follow the Private Message I have sent to you and either myself or one of the team will be in touch as soon as we can.

You can find your PM inbox here.

Many Thanks

DaveCD

eForum Team

[MatthewRockett]

Hi I'm matt and want to no y I am getting charged 12p a text when I am on text and web I've been on that plan since October 2011 and this is the first time I've had a problem please help ASAP many thanks

[Wayne]

Hi MatthewRockett and welcome to the eForum

I’m sorry to hear that you are getting charged for SMS when you shouldn’t be. I understand how confusing this must be for you.

So that we can take a look at this for you I’m going to send you a private message that explains exactly how to get in contact us with us. We’ll then take a look at your account and find out why this is happening.

You can find your PM inbox here

Thanks

Wayne

If you have a spare minute could you please take the time to fill out a short feedback form about me?

You can do so here

[Oneluckyshoe]

Hi guys,
I've been on the Text and Web freebee for about 4 months and have topped up regularly and received my allowance as normal.
Unfortunately in the past few weeks I have topped up twice but haven't received any allowance only my normal £10 balance.
My texts have been charged at the usual rate.
Thanks for any help.

[Lee]

Hey Oneluckyshoe,

Thanks for your post. I'm sorry to read about this.

So we can investigate I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.

Cheers,

Lee

[Serenk]

Hi

I topped up £10 via my card and I paid £5 to have the internet service. When I first topped up I received thhe message "you now have your vodafone text and web freebee allowance lf 300 UK texts and 500 MB UK web use to use" - no other text came through (when it usually says that your internet should be there soon and to restart your phone), and i received a text saying "dont forget to get blackberry internet service". I dont want to pay another fiver for internet ive already paid for, and its been over a day since I got my first text! Please help.

[mari1970]

HI Serenk,

When you say that you paid £5 to have the internet service, do you mean that you have bought a £5 web pack or that you opted in for the BB service by calling 40035?

If you have bought the web pack, then you will need to call Customer Care who should be able to remove this and opt you in for BIS

[Dave]

Hi Serenk,

As Mari1970 mentioned, it may be that you've selected the incorrect pack.

If you haven't managed to get this resolved yet then just follow the directions in the PM I am sending.

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Dave

[obsidiandementa]

Hi martin i topped up on saturday morning but it didn't give me my web and text freebe it is usally apllied but i would appreciate ti if you could be of asistannce?

[Jenny]

Hi obsidiandementa,

Welcome to the forum!

As your post was from 2 days ago, has this been added now?

If not, I’ve sent you a quick PM, please follow the instructions on the PM and one of our team will be able to take a look this in more detail.

You can find your PM inbox here.

Thanks,

Jenny

[benedictpowers]

I topped up 10 GBP yesterday after my VF text and web freebee ran out. However even though the balance was credited to my account the freebee is not active.

Could someone please look into this? (or send me a PM?)

Thanks.

[James]

Hi benedictpowers,

This will normally not take any longer than 24 hours to be allocated to your account.

If you have not yet received your allowance please follow the instructions on the PM that I have sent to you so that one of the team can get this all sorted for you.

You can find your PM inbox here.

James

[shell-bay]

is annoyed i topped up £10 last sunday cos my texts and web was gonna run out on tues and i havent received them,ive wasted my credit thinking i was using my free texts.i rung vodafone which took me 20 mins to get through to get it sorted the lady said she would apply them and to take my battery out leave it for 10 mins and then theyd be applied,well they want, what a load of liars they are

[emmab25252]

I've got the same problem. Topped up £10 yesterday and I still haven't received my texts and web. I've been opted into this for a while.
Please help.
Thanks.

[Phil]

Hi guys,

I've sent you both a PM.  Please follow the instructions I've included in there and we'll be in touch with you. 

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Thanks,

Phil

[HarryMackie]

I topped up 20 pounds and i brought a 10 pounds freedom freebee with my calling credit but my text message hasnt come through telling me that it has been added to my account  this was brought yesterday and the ten pound has been paid and is no longer in my account 

please help !!!!!!!!!!!!!

[Tom]

Hi Harry,

Is everything sorted now? If not, just follow the steps in the PM I've sent you and we'll be in touch. Click here to access your private message inbox.

Thanks,

Tom

[melinalps]

I'm having the same problem... I've topped up few days ago, and spent all my credits when I was suposed to have free texts

[raex]

Hi,

I seem to be having the same problem. I've recieved the text saying that I've recieved my text and web freebee, however, it seems like it hasn't gone through when I called 2345 to check on my balance. Today I went into a Vodafone store and had it sorted out, recieved a text message about my allowance, but it still seems that I do not have my allowance and my credit has been eaten up. Is there a way to fix this? 

Thanks.