Pay as you go services

[James]

Hi The_Big_Fish

Are you still having this issue?

If yes, please reply to the email that I have sent you with your details and one of the team can take a look at the account for you.

James

[LaydeePunch]

Hi,

I topped up £15 before my text and web was supposed to expire on the 18th of Jan. It's now the 23rd and it still hasn't been applied. I've been abroad until the 21st but still, I'd quite like my internet access please : (.

[Wayne]

Hi LaydeePunch

Thanks for your post here. I’m sorry to hear that you are having problems with this.

So that we can sort this for you I’m going to send you an email over the email address that you registered with. All you need to do is hit reply and fill in all of the information it asks for. We’ll then get back to you as soon as possible.

Thanks

Wayne

If you have a spare minute could you please take the time to fill out a short feedback form about me?

You can do so here

[ceranp]

please help me my text and web frrebie has not come on my fone it ended 3 days ago and still my pk havent come on ive topped up £15 within the 30 days like i normally do and recieved nothing i rand i am still opted into this freebie but i havent had it please someone help been trying to get help with this for 2 days now cant get throught to vodafone never had a problem with them before this :-(

[James]

Hi ceranp,

You don’t need to worry as we can get this applied for you.

So we can do this we will need to speak with you directly. I have sent you a quick PM with details on how to get in touch with our team directly to discuss your issue further.

Once we have your details we will be able to speak with you directly and resolve the issue for you.

You can find your PM inbox here.

James

If you have any comments regarding how I have handled your query today, please complete our short feedback survey.

[wsofia]

Hi,

I am having the same problem. I've changed my plan online and thought that it will take effect once I've made a minimum topup. Then I realised, after I've set up the web there were some amount deducted from my account. Can I get a refund? and How long does it takes for the system to update the changes?

[Wayne]

Hi wsofia and welcome to the eForum

I’ll send you a private message over explaining how you can get in touch with us so that we can take a look at this for you.

Thanks

Wayne

If you have a spare minute could you please take the time to fill out a short feedback form about me?

You can do so here

[Emilija]

Hello,

I bought the text and web freebie pack for my Blackberry phone this morning for  £10 but the text and web freebie hasn't been applied to my account yet properly. When i tried to buy it again via phone the ?robot? said that it is already active but when i check my account online nothing is applied. any ideas? 

thanks.

[AnnS]

---

Emilija wrote:

Hello,

I bought the text and web freebie pack for my Blackberry phone this morning for  £10 but the text and web freebie hasn't been applied to my account yet properly. When i tried to buy it again via phone the ?robot? said that it is already active but when i check my account online nothing is applied. any ideas? 

thanks.

---

It takes up to 24 hours for the service to be activated on your account after purchasing the pack.  It should be working for you tomorrow.

[Emilija]

well today (after 24 hours) on my account in the MY EXTRAS section there is a green tick near Vodafone Text and Web Freebee but the internet on my phone does not work and everytime i text it charges me 10p. so where are my free texts and web? 

[Emilija]

Emilija's comment:
I bought the text and web freebie pack for my Blackberry phone this morning for £10 but the text and web freebie hasn't been applied to my account yet properly. When i tried to buy it again via phone the ?robot? said that it is already active but when i check my account online nothing is applied. any ideas?

AnnS (Community Elite) comment:

It takes up to 24 hours for the service to be activated on your account after purchasing the pack. It should be working for you tomorrow.
Ann

Emilija's comment:

well today (after 24 hours) on my account in the MY EXTRAS section there is a green tick near Vodafone Text and Web Freebee but the internet on my phone does not work and everytime i text it charges me 10p. so where are my free texts and web?
 

[Lee]

Hello Emilija,

Many thanks for your post about your Text & Web Freebee not being applied.

If this isn't already resolved, I'd like to take a look at this for you so I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.

Cheers,

Lee

[lauraya]

Hi,

I topped up £10 last month in two installments of £5 and realised today that my Text&Web Freebee wasn't applied. Although I was never told this, I accept that you have to top up £10 in one go for the Freebee to apply. Fine.

But today I topped up £10 in one go and my Text&Web Freebee hasn't been activated. Why is it taking so long to activate? I've been charged for texts so of course I no longer have £10 of calling credit. Does that mean my Text&Web Freebee will not be applied again? I don't want to call customer service to spend even more of my calling credit, so could someone look into this please.

Thanks,

Laura

[Lee]

Hi there lauraya,

Thanks for your post. 

It can take up to 24 hours for the Freebee to be activated once you've topped up.

If it's still not activated we can take a look for you.

I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.

Cheers,

LeeH

[prem]

I topped up my Pay as you go handset by £10 on Tuesday afternoon at approximately 4:00 pm. I have waiting over 24 hours and the free texts and web still haven't been apllied. I'm wondering if there is a solution to this problem.

Thanks

[Lee]

Hello prem,

Thanks for your post.

Of course there's a solution. We just need to access your account to see what's going on!

I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.

Cheers,

LeeH

[Oscar08]

Hi. I have the same problem as all of you. Yesterday I topped up my mobile with £10 but I never got the message that said my text and web freebee pack was activated. And I don't know why? Can you help me please? Thanks

[PaulE]

Hi Oscar08, 

It can take up to 24 hours for your Freebee to be activated - if this still hasn't been applied there's a PM on the way to you now.

Follow the instructions on contacting the team and we'll be in touch as soon as we can to help

You can find your PM inbox here

Paul

[hesuruio]

Hello I have the same issues.

I am opted in the vodafone text and web freebie. This is my second top up of 10 pounds and I did this this morning. However I have yet to receive my freebie allocation of messages and web access. This renders my phone useless. Can you help me please? My first freebie of text and web took like 2 hours.

[Dave]

Hi hesuruio,

As PaulE mentioned, this can take up to 24 hours to trigger, although as you experienced the first time it is generally much quicker.

Can you advise if you're still waiting on this for me?

Dave