If not can you also try calling 2345 to see if this is available as it should give you the information you’re after?
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i am having the same problem, cant check my balance using 2345 (calling or texting) or by logging on the web. this is very frustrating, its been going on for few days, i dont know when freedom pack expires, please advise.
I'm sorry to see you're having problems trying to check your balance. I've tested 2345 and it appears to be working fine. If you're still unable to get through pop me a message here and I'll be in touch.