Pay as you go services

[thomas90]

Hi everyone,

I have been a vodafone customer for over 6 years (in Italy) and only a couple of month with Vodafone UK. I have tried to top up online the other day with no success. I Kept on receiving a message saying that some of my details were incorrect etc. I have noticed that this is a common problem so can someone please explain to me how vodafone deals with this???.

I mean I have never had any problems topping up online with my Vodafone Italian Operator but here it seems impossible. My credit card is originally from Italy so its the billing address is this maybe why I can't access the service?? IF that's so its ridiculous for such a Company.

Thanks

[Calgully]

Yes I understand that Vodafone UK will accept only credit cards that are registered in the UK.

A real pain for visitors.

[Dave]

Hi guys,

calgully is correct - the site only allows top-ups from UK cards. The error message you're getting is because the BIN range is not recognised.

We do have a number of other ways to top up available which are designed to offer as many options as possible to customers, whether you are visitors or generally based in the UK.

If I've helped at all today, please leave a little feedback!

Dave

[jsinge]

I bought a pay as you go phone last time in U.K. I'm going back and would like to top up the phone before leaving. There's probably a small amount of time credit, but I want to be prepared before I leave. Vodafone help has suggested registering the phone, which I cannot do, because I can't connect to a network. Get a friend in Scotland to buy some time for me and send it, well that's cumbersome, and I'm a tourist, domn't know anyone where I'm going this trip. I'd like to buy time online, from Canada, has anyone done this?. Again, I can't access or register a "my account" because I can't get my sms message with "the code"

[mari1970]

Hi jsinge,

Unfortunately the only kind of Credit/Debit card that you can register online is a UK card registered to a UK address..

You say in your post that you cannot connect to a network in Canada, can i ask when was the last time you actually made a chargeable call from the sim?

[msemwall]

I think the acceptance of the payment should be left with card companies and not MNO. Vodafone should delegate this validation to payment processors and not themselves.

[InaMartin]

I have a problem as well, and my card is definitely UK one! "Sorry - some of the details we need from you are either incorrect or missing. Please check them and try again. Unfortunately we are unable to process your request because of a temporary problem with our online service. We apologize for the inconvenience this has caused you. Please try again later." I have filled everything in correctly and need the top-up for Christmas!

[InaMartin]

I just tried to top up but it only gives me rubbish about changes to the website - the same message it gave me when I tried to top up a few months ago! I would like to have credit to wish people Merry Christmas tomorrow. I think I'll be switching to O2 if that continues! Many thanks for nothing and Merry Christmas to you too! >:-(

[kayjayr]

Same here. Can't top up on line, can't top up by phone either as no signal in Norfok for days! Might as well go elsewhere! So glad I don't have a contract!

[James]

Hi InaMartin and Kayjayr,

So we can look at this for you I have sent you both a quick PM, please follow the instructions on the Pm and one of the team will be able to pick this up for you as soon as possible.

You can find your PM inbox here.

James