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Rank 1: Guest
Iracema1997
Posts: 2
Registered: ‎24-06-2012

Top up and bbm activation

Hello,
On 1st October I topped up 5 pounds to activate me bbm,facebook,etc , I called 40035 and when I pressed number 1 , I couldn't activate it because there was a problem with my network and I had to try later.
When I tried later I couldn't activate it because I only had 4 pounds and I topped up 5 pounds and I didn't use my phone for the all day.
I wanna know why I couldn't activate my bbm and what happened to my 5 pounds because it's not the first time I top up and when I try to activate my bbm it doesn't work because I only have 4 pounds.
Thanks

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Moderator (Retired)
Moderator (Retired)
Lee
Posts: 19,284
Registered: ‎27-10-2008

Re: Top up and bbm activation

Hello Iracema1997,

 

Thanks for your post regarding your BIS (BlackBerry Internet Solution) activation.

 

It's impossible for us to answer this in public since the query is very account specific in nature so I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.

Cheers,

LeeH

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