Pay as you go services

[avenged11]

My dad recently bought a new phone and 10 pound top up with it, I've tried to top it up but cant find the voucher number anywhere. Where it says 10 pound top up voucher it has underneath it Voucher Serial # Store ID and Transaction ID but no voucher number, I cant find it anywhere else on the reciept. Can you help?

[mari1970 · Accepted solution]

Hi avenged11,

There should be a 12 digit PIN number on your receipt, it may even say activation code..

If your receipt does not have this then your only option would be to return the voucher to the place of purchase

[marwa3]

I recently buyed £5 top up but it keep saying it not "not going thoughr ry agian later" it been 4 days of tryith but still not working

[mari1970]

Hi marwa3,

Your quickest option to get your issue resolved is to contact Customer Services, either on 191 from a Vodafone phone or 08700776655 from another line..

If you keep on trying to apply the voucher then at some point it will be blocked