Support:

Pay as you go services

Ask a question:
Reply
Rank 1: Guest
Bagheera
Posts: 8
Registered: ‎08-01-2013

Turn off my voicemail

I have tried the suggested 1210 but people are still able to leave messages on my voicemail.

 

how do I disable it so they can't?

 

121 collect message (costs me money)

1210 = automated voice saying voicemail is turned off, (but in the real world it is not!)

1212 = turns on voicemail

 

payayg phone = samsung tocco lite.

Message 1 of 18 (19,391 Views)
Rank 50: Grand Master
drey_p
Posts: 10,891
Registered: ‎13-10-2009

Re: Turn off my voicemail

Hi there

 

You can cancel your call diverts (ie stop unaswered calls or calls when your phone is off) going through to voicemail.

 

Just go to Menu > Settings > Call > Voicecall > Call Fowarding > Cancel All (to cancel the diverts)


Has my post helped you? If so please click the Thumbs Up button!
:smileywink:
Message 2 of 18 (19,382 Views)
Rank 1: Guest
Bagheera
Posts: 8
Registered: ‎08-01-2013

Re: Turn off my voicemail

no idea what you are on about

no such thing as Call Forwarding

 

it goes Menu > Settings > then I have lots of options but not Call  as you say

 

Menu > Settings > Call > Voicecall > Call Fowarding > Cancel All (to cancel the diverts)

Message 3 of 18 (19,378 Views)
Rank 50: Grand Master
drey_p
Posts: 10,891
Registered: ‎13-10-2009

Re: Turn off my voicemail

What version of the Tocco are you using ?

 


Has my post helped you? If so please click the Thumbs Up button!
:smileywink:
Message 4 of 18 (19,371 Views)
Rank 1: Guest
Bagheera
Posts: 8
Registered: ‎08-01-2013

Re: Turn off my voicemail

when I enter *#1234# on my keypad I get

 

<sw ver>

s5230xpkb1

factory fs version

def

<rc2 ver>

def

 

is that what you want to answer how I can turn off my voicemail?

Message 5 of 18 (19,367 Views)
Rank 44: Oracle III
jeffkinn
Posts: 9,322
Registered: ‎01-01-2009

Re: Turn off my voicemail

I've just read the user manual for that phone and there is nothing in there about managing call diverts

Jeffkinn_Sig.png

Message 6 of 18 (19,354 Views)
Rank 1: Guest
Bagheera
Posts: 8
Registered: ‎08-01-2013

Re: Turn off my voicemail

I'm not giving you kudos as you have not solved my issue, thanks for trying though.

 

any VODAFONE EMPLOYEE want to try and help?

Message 7 of 18 (19,350 Views)
Rank 50: Grand Master
drey_p
Posts: 10,891
Registered: ‎13-10-2009

Re: Turn off my voicemail

I was asking if you were using the original Samsung Tocco, the Tocco Lite or the newer Samsung Tocco Lite 2 - the reason I ask is that there may be a different way of cancelling the diverts between the 3 versions!

 

Try this:

 

Menu > Settings > Application Settings > Call > Voicecall > Call Diverting > Cancel All (to cancel the diverts)


Has my post helped you? If so please click the Thumbs Up button!
:smileywink:
Message 8 of 18 (19,348 Views)
Rank 1: Guest
Bagheera
Posts: 8
Registered: ‎08-01-2013

Re: Turn off my voicemail

status already shows as DEACTIVATED

 

people can still leave voice messages which cost me to listen to them.

 

All I want to do is turn off the voice mail, it should be a simple thing in the 21st centuary!

 

Message 9 of 18 (19,341 Views)
Rank 50: Grand Master
drey_p
Posts: 10,891
Registered: ‎13-10-2009

Re: Turn off my voicemail

[ Edited ]

If the call diverts are now cancelled, the calls should not be going through to voicemail at all - have you tried calling your phone when it is switched off just to confirm if the calls are or aren't being diverted to voicemail?

 

The only other way is what you are already aware of but say doesn't work:

 

Turn off your voicemail
If you decide you don't want voicemail any more, just call 1210 to turn it off.

 

Edit - according to Hot Questions about Calls - what can I do with my voicemail if you enter 1212 it will divert all calls to voicemail.  Try entering 1213 to cancel this and then turning your voicemail off using 1210 and see if that works.


Has my post helped you? If so please click the Thumbs Up button!
:smileywink:
Message 10 of 18 (19,336 Views)
Rank 1: Guest
Bagheera
Posts: 8
Registered: ‎08-01-2013

Re: Turn off my voicemail

I give up.

Message 11 of 18 (19,324 Views)
Rank 50: Grand Master
drey_p
Posts: 10,891
Registered: ‎13-10-2009

Re: Turn off my voicemail

Have you tried calling your phone when it is switched off now that you have cancelled the diverts, dialed 1213 and then done 1210.  If so, does it still go through to voicemail?


Has my post helped you? If so please click the Thumbs Up button!
:smileywink:
Message 12 of 18 (19,322 Views)
Rank 12: Guide I
laurie_dunkley
Posts: 161
Registered: ‎25-12-2010

Re: Turn off my voicemail

 

 

Try ##002# should cancel all diverts

 

laurie

Message 13 of 18 (19,303 Views)
Rank 1: Guest
Bagheera
Posts: 8
Registered: ‎08-01-2013

Re: Turn off my voicemail

I dont want to divert call/cancell diverts.

 

it is a simple request

how do I TURN OFF MY VOICEMAIL?

 

Message 14 of 18 (19,300 Views)
Rank 50: Grand Master
drey_p
Posts: 10,891
Registered: ‎13-10-2009

Re: Turn off my voicemail

[ Edited ]

Hi Bagheera

 

The reason we are all suggesting that you cancel the diverts is that the divert is what is responsible for taking your call to voicemail.  If the divert is cancelled, the call doesn't go to voicemail.  I have provided you with quite a few options to solve your issue, but you are yet to respond as to if you have tried them and if it has solved your issue.  You can take a look at these options here


Has my post helped you? If so please click the Thumbs Up button!
:smileywink:
Message 15 of 18 (19,296 Views)
Rank 1: Guest
Bagheera
Posts: 8
Registered: ‎08-01-2013

Re: Turn off my voicemail

nothing suggested or what is posted on the entire forum works so far.

Thats it I've ordered a new sim so the nusance caller can't bug me anymore with voicemails. 

Message 16 of 18 (19,288 Views)
Tech Team
Sukhi
Posts: 5,681
Registered: ‎13-01-2010

Re: Turn off my voicemail

Hi Bagheera

 

Thanks for your post I can see that drey_p & lauri_dunkley have offered help! (Thanks :smileyhappy:)

 

I've just tested the 1210 service and it is working, can you confirm you've re-set the phone after calling?

 

It might be worth performing a factory re-set on the phone (be sure to back it up first) to revert back to it's original settings and trying again.

 

Let me know how you get on.

 

Thanks

 

Sukhi

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 17 of 18 (19,217 Views)
Rank 1: Guest
sw11skin
Posts: 2
Registered: ‎29-06-2013

Re: Turn off my voicemail, please read

I have a Vodafone payg iPhone 4 and I've just turned my voicemail off by calling 1210 and it worked, GREAT now I won't be ripped off by voicemail charges, if the charge was free or even 2 pence a minute then they would have more of us on payg keeping that service. That would mean more money for the company
Message 18 of 18 (13,537 Views)