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Scout I
zaax
Posts: 30
Registered: ‎02-07-2009

Unable to add card to top-up

I am unable to add a card so i can top-up my phone as I can not see a link to add a card or delete an old one.

 

I would post a screen shot but you don't accept png files

Message 1 of 5 (1,243 Views)
Scout I
zaax
Posts: 30
Registered: ‎02-07-2009

Re: Unable to add card to top-up

screen dump now converted

Message 2 of 5 (1,242 Views)
Tech Team
Tech Team
Lee
Posts: 17,199
Registered: ‎27-10-2008

Re: Unable to add card to top-up

Hi zaax,

 

Many thanks for your post about not being able to register your card.

 

Forgive me, but the top red button is where you set up top-up direct. If you click this button, you should be given the option to register your card.

 

Can you give that a go for me?

 

Cheers,

 

Lee

eForum Team

Message 3 of 5 (1,221 Views)
Scout I
zaax
Posts: 30
Registered: ‎02-07-2009

Re: Unable to add card to top-up

No that ask for Direct Debit details, nothing about credit/debit cards.

 

 

Message 4 of 5 (1,213 Views)
Moderator (Retired)
Martin
Posts: 5,687
Registered: ‎30-11-2009

Re: Unable to add card to top-up

Hi zaax

 

I have a feeling that you might have a couple of other cards registered on the account which would stop you from adding any others. So that we can check this out I have just sent you an email. If you can reply back to that with the relevant information we can look into this for you.


Thanks


Martin

eForum Team

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