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Rank 1: Guest
Posts: 1
Registered: ‎24-05-2012

Unable to redeem Freebees Rewardz points

I've now buit up quite a lot of points but when I click onto the 'redeem rewardz' or 'spend points'button, and I enter my login details I get the following message: 

 

Please see the following errors 
Sorry, we're having a technical problem at the moment. Please try again in a few minutes.

 

I've tried at all times of the day for the last couple of months but to no avail. I've checked that my login deatils are currect but still no luck. 

 

I'd like to take advantage of the rewardz. Please somebody help!

 

Rob

Message 1 of 21 (14,693 Views)
Moderator (Retired) Lee
Moderator (Retired)
Posts: 19,284
Registered: ‎27-10-2008

Re: Unable to redeem Freebees Rewardz points

Hi there RobArcher,

 

Thanks for your post. I'm sorry to read that you're unable to redeem your Rewardz.

 

We can help with this, though we'll need to access your account to do so.

 

I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.

Cheers,

Lee

Message 2 of 21 (14,668 Views)
Rank 1: Guest
Posts: 1
Registered: ‎26-05-2012

Re: Unable access vodafone freebee page

hi i toped up my phone yeaterday and put in £5 credit and i recieved a rewards code since yesterday i am trying to get access to the vodafone freebee page but i am unable to it just shows the sign that it is loding but it won't load so i can't access my points or check for any unused codes or enter my new code and i have bbuilt up quite a lot of points could you please help me

Message 3 of 21 (14,651 Views)
DaveCD
Posts: 6,854
Topics: 74
Thanks: 192
Solutions: 89
Registered: ‎26-07-2011

Re: Unable access vodafone freebee page

Hi somera

 

Thank you for your post and a very warm welcome to the eForum.:smileyhappy:

 

We have been made aware that there was a number of failures with this service and this has now been resolved, please can you let me know if you are still having difficulties.

 

Many Thanks

 

DaveCD

eForum Team

Message 4 of 21 (14,617 Views)
Rank 1: Guest
Posts: 1
Registered: ‎02-09-2012

Re: Unable access vodafone freebee page

I'm contacting you on behalf on my aunt who over 70 and definitely not computer literate.

Over the past few weeks we've popped into our local shop (who tried to register the phone, but we still had to contact customer services!) de-registered and re-registered her phone in her name and on Friday I tried to claim a Nokia 100 mobile phone for 1500 points, we got all the way through to "click here to send text"  at which points we get a error page pop up (see details below)

https://rewardz.vodafone.co.uk/index.php#error?title=Error+trying+to+confirm+reward&text=There+was+a...   (see attachment)

After several attempts and getting the same error I gave up.

I tried again later that evening but got the same problem, so I then contacted the online chat team, who after describing the problem I had told me to contact customer services and they'd sort it out for me.

I didn't notice the page title (above) until tried again the next morning, which to me seems to state that there's definitely a problem with people trying to claim rewards online.

So I contacted customer services (Rosey) this morning once again explaining the problem to which she then said to me "she couldn't help because of the... Yep...   "DATA PROTECTION ACT" !

I told her that the website and the online chat advisor told me to call you, but she insisted she couldn't and wouldn't help us out, and that all she could do was to forward the details onto the online team and let them sort it out and contact us, well I requested that they call my aunt as I previously mentioned she not at all good with technology and never uses the text messaging on her phone.

So you're my last hope, I hope your able to help out as the phone she's get in an antique and keeps deleting names from the address book so every few days I have to re-enter the details. I've tried to give her one of my old phones but they're just too advanced for her all she needs are the functions that the Nokia 100 that she's trying to claim has.

Any help/advice you can give will be most appreciated.

Yours

Tony (on behalf of Ann)

Message 5 of 21 (12,964 Views)
Moderator (Retired)
Posts: 13,816
Registered: ‎28-11-2008

Re: Unable access vodafone freebee page

Hi Tony,

 

We can only discuss matters specific to the account with the account holder on completion of the necessary security, and we can only discuss this with another person with the vocal permission of the account holder. This can be given either by them instore with ID or by phone, at which point the account is noted so say this authorisation has been received. Without that, the Customer Service advisor would have correctly stated that they could not proceed.

 

I can pop you a PM to get the details, but we could not access the account without either Ann's prior authorisation noted on the account or her being present when we call to provide it at the time. If you can arrange either of these, then follow the directions in the PM and we'll be happy to help.

 

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

 

I appreciate that this need for verification is making it harder to resolve your issue, but I'm sure you can understand the need to protect our customers and their accounts.

 

Dave

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 6 of 21 (12,919 Views)
Rank 1: Guest
Posts: 4
Registered: ‎10-10-2012

Re: Unable to redeem Freebees Rewardz points

Posted from Facebook
I'm having exactly the same problem as highlighted by 'RobArcher' but the message reads... Sorry, it looks like something's up with the Vodafone Freebee Rewardz site. Swarms of us are looking into the problem and we'll have everything back up and running as soon as we possibly can. Could someone please help me sort this? Bruce.
Message 7 of 21 (12,462 Views)
Rank 1: Guest
Posts: 1
Registered: ‎09-10-2012

Re: Unable access vodafone freebee page

I am having exactly the same problem as Rob Archer.  Please help.

Message 8 of 21 (12,440 Views)
Rank 1: Guest
Posts: 4
Registered: ‎10-10-2012

Still Unable to Claim Freebee Rewardz

I'm having exactly the same problem as highlighted by 'RobArcher' but the message reads...

 

Sorry, it looks like something's up with the Vodafone Freebee Rewardz site. Swarms of us are looking into the problem and we'll have everything back up and running as soon as we possibly can.

 

Could someone please help in sorting this error/fault?

 

Bruce.

Message 9 of 21 (12,454 Views)
Moderator (Retired)
Posts: 7,505
Registered: ‎03-05-2012

Re: Unable to redeem Freebees Rewardz points

Hi BruceLarg and Tempres, 

 

We'll need to look at your accounts to investigate further so, to get the ball rolling, I've just sent you both a PM.

 

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

 

Follow the details in the PM and we'll be in touch as soon as possible.

 

Thanks

 

Andrew

 

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 10 of 21 (12,404 Views)
Rank 1: Guest
Posts: 2
Registered: ‎12-08-2013

Re: Unable to redeem Freebees Rewardz points

I have the same problem and have had for as long as I can remember
Tried emailing you but no response
Message 11 of 21 (9,552 Views)
Ben_H
Posts: 9,774
Topics: 203
Thanks: 442
Solutions: 402
Registered: ‎08-06-2009

Re: Unable to redeem Freebees Rewardz points

Hi higginsthomas,

 

Thanks for posting and welcome to the eForum! :smileyhappy:

Can I grab the reference number you got from the last email you sent? It will be in the auto-reply confirming that your message reached us and will look something like [#12345678]. 

If you didn't get an auto-reply then the email you sent failed. I've sent instructions on how to reach my team here should you need to reattempt another. 

Cheers, Ben

 

Message 12 of 21 (9,466 Views)
Rank 1: Guest
Posts: 1
Registered: ‎19-09-2013

Re: Unable to redeem Freebees Rewardz points

I  saved over 2500point and have been trying to redeem my points for a new phone and unable to do so

Message 13 of 21 (8,186 Views)
Moderator (Retired)
Posts: 7,505
Registered: ‎03-05-2012

Re: Unable to redeem Freebees Rewardz points

Hi Cherylend,

 

Are you getting any error messages when you try to redeem your points?

 

Try clearing your browser cache and cookies to see if this fixes it for you.

 

Also, do you see the same issue in a different browser?

 

If neither suggestion helps, we’ll need to dig a little deeper.

 

See how to get in touch with us here.

 

Thanks,

 

Andrew

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 14 of 21 (8,155 Views)
Rank 1: Guest
Posts: 1
Registered: ‎31-10-2014

Re: Unable to redeem Freebees Rewardz points

I can't redeem my points as your verfication site doesn't recognise my ported phone number
Message 15 of 21 (2,778 Views)
Kay
Posts: 8,462
Topics: 970
Thanks: 190
Solutions: 1,064
Registered: ‎04-11-2008

Re: Unable to redeem Freebees Rewardz points

Hi @sjince,

 

I've PM'd you here, with details on how to get in touch. We can then look into this further, 

 

We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact Us page.

 

Kay

 

Message 16 of 21 (2,703 Views)
Rank 1: Guest
Posts: 1
Registered: ‎04-12-2014

Re: Unable to redeem Freebees Rewardz points

OMG I AM ON THE PHONE, its no 30 minutes and no one HAS ANSWERED. VODAFONE IS A JOKE. I HAVE 2150 FREEBEE POINTS AND I WANT TO USE IT ON A £20 M&S VOUCHER? SHOULD BE SIMPLE SHOULDNT IT BUT YOU HAVE A TELEPHONE SYSTEM THAT MEANS THAT YOU AVE TO JUMO THROUGH HOOPS TO GET TO SPEAK TO SOMEONE THEN YOU HAVE THE CHEEK TO SAY THAT IT IS GOING TO COST US THE CONSUMER TO SIT AND WAIT FOR UP TO AN ANSWER FOR ONE OF YOUR EMPLOYEES TO ANSWER OUR CALL, YOU SHOULD BE PAYING US.

YOUR COMPANY CAUSES FRUSTRATION, UPSET, ANGER AND FINANCIAL LOSS. WE NEED MORE PEOPLE ON THE PHONE DEALING WITH QUERIES RATHER THAN HAVING A MAZE OF QUESTIONS AND ANSWERS BOTH ON THE PHONE AND THE INTERNET. I EANT TO RETRIEVE WHAT I AVE EARNED AND I WOULD LIKE SOMEONE TO ACTUALLY DEAL WITH MY QUERY AND SOLVE IT.

I have now neen holding for 33 minutes and that is after already trying to get to speak to someone twice before were i have had to hang up as it then never gave me the option as i took the wrong turn so to speak in your maze of 'pres this for this' and that for that' and then 'oh sorry can't do that hang up and try again' ahhhhhhhhhhhhhhhhhh soooooo frustrating.

Now 35 minutes, are you having a laugh????????????????????????????????

With the money your company had could you not invest in more people to answer the phones which would feduce frustration and actually result in better customer services which is the point of calling you in the first place.

37 minutes and still waiting?

38, 39,lovely way to spend your evening after working all day, 40 minutes, i just cant believe this. 41 minutes, near an hour, so my tea was awful coz i eat it whilst listening to your hold music, 44 minutes. This is now reaching a new height were i have to laugh rather than cry. This should just be a quick call to get something sorted and is now becoming a major complaint asI don't think you should be able to treat people this way. 46 minutes, your hold music is now doing my head in its like mental torture DO YOU UNDERSTAND ??????????

47 minutes, amazing callcentre you must be so proud, I feel sorry for the syaff as they must be like samaritans by the time they actually get to speak to the people as they have had time to sit and think of all the negatives whilst getting more frustrated a the minutes pass.

I know you must be laughing at this message i woyld be myself, its just giving me something to do whilst holding. I have now give up the will to live and i have caved in and hung up.

Please reply ASAP. I would like my 25p refunded as i never actually spoke to anyone even though you charged me, i want the freebee I was trying to redeem and I want to be compensated for that hour of my life I will never get back.

Thank You

Kello2014
Message 17 of 21 (1,712 Views)
Rank 1: Guest
Posts: 1
Registered: ‎30-12-2014

Re: Unable to redeem Freebees Rewardz points

I had the same issue noted on this thread...
Trying to redeem before I lose my points that expire but keep getting that there is an issue and swarms are on it trying to fix it...
Please, 2014 has been the year of Vodafone technical issues for me (from topping up to now this!) and this is not how I want to end the year!!!
I enter all my details after saying post it to me... Confirm the address is correct and click submit... Just to get the error message...
That would be one way of ensuring our points expire and never get redeemed!!
Message 18 of 21 (617 Views)
Sukhi
Posts: 6,684
Topics: 154
Thanks: 125
Solutions: 177
Registered: ‎13-01-2010

Re: Unable to redeem Freebees Rewardz points

Hi @Kello2014 & @snholmes 

 

The Rewardz site is currently experiencing high demand. See more info here.

 

Thanks,

 

Sukhi

Message 19 of 21 (555 Views)
Rank 1: Guest
Posts: 2
Registered: ‎12-08-2013

Re: Unable to redeem Freebees Rewardz points

As far as I am aware no time restriction has ever been notified to me re freedom rewards expiry.
I have been collecting diligently towards the purchase of a new phone at the end of march and now U say they may expire. OUT OF ORDER.
Message 20 of 21 (513 Views)
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