Pay as you go services

[Luzzy]

Hi,

Before logging into 'Freebie Rewardz' the screen states:

"Log in to check your Pointz balance and see all the codes you haven't used yet."

However, after logging in I cannot find anywhere on the site that shows unused points or any list of previous codes I have entered. All I can see is an account balance.

Can anyone help me by telling me where on the site I can see a history of my freebie rewardz?

Many Thanks, Laura.

[maxx_gr8 · Accepted solution]

Check your online account, there would be a picture of Freebee Rewardz (Grab and Grow) ... it'd look similar to an advert ... click on it and you'll be redirected to your Freebee Rewardz section ... from there, enjoy the benefits of the points you've accumulated

Or, click on the following link and then click on 'Log in now' button:

https://rewardz.vodafone.co.uk/index.php

[Phil]

Hi Luzzy,

I see maxx_gr8 has helped you with this and given you the correct answer.  Let us know if there's anything else we can assist with.

Thanks,

Phil

[Luzzy]

Hi,

Thanks for both your replies.

However I have no problem logging into the Freebie Rewardz section and seeing my account balance.

I would like to see an account history if possible e.g. when I entered codes, when I redeemed vouchers, do I have any unused codes etc.

Does the website not have this feature??

Many Thanks

Regards ,Laura.

[Lee]

Hi there Luzzy,

I'm afraid not. Customer services would be able to tell you this

Cheers,

LeeH

[Irawotan]

I would like to be able to claim my rewardz. Even when I have logged into the main site, another log in is requested from me at the rewardz page - but then ut takes me to a blank screen. I have tried all manner of ways and links - same issue. Most frustrating. Please advise.

Irawotan.

[Kay]

Good Afternoon Irawotan, 

Welcome to the eForum. 

I can understand the frustration this is causing. So that i can look into this further please follow the instructions in the private message I've just sent you, once we have your email a member of the team will be in touch.

You can find your PM inbox here.

Best wishes, 

Kay

Web Relations Team

[Luzzy]

Hi Kay,

Thank you for your message.

However, I have check my inbox and there is no message.

Please could you re-send the message?

Many Thanks.

Regards, Laura.

[Dave]

Hi Luzzy,

I'll get that re-sent now for you.

Dave

[Dsmashley]

I changed from PAYG to contract in January. I had 3000 points from my rewardz. Had issues logging in so emailed customer service who have kindly told me that my points have disappeared as my number status has changed. This may not be the fortune of the century but reward points build loyalty and loyalty strengthens custom. I am being told that my points cannot be reinstated and they hope I understand.

[Luzzy]

Hi, Just read your message. With 3000 points you could have ordered a £30 voucher for Asda! It's a lot of money to lose these days. I have just checked the FAQ on the Freebie Rewardz site and it states:

Can I transfer my Pointz to a different mobile number?

Yes. If you get a new SIM or a new number, you’ll still keep the Pointz you’ve grown. To transfer your Pointz to a different number please call 191. Calls cost 25p to speak to a customer service advisor.

I think it would be worth giving them another call, it seems unfair.

Good Luck!

Regards, Laura.

[Dsmashley]

Thanks, will give this a try.