15-10-2011 11:58 PM
08-12-2011 08:20 AM
14-05-2013 07:07 PM
My mobile has just said, "sim card registration failed" and that's it I no longer have a phone it's not working anymore! The only way I can get help is online, so seeing that there's no live chat will someone from customer services please advise me on here. I've had my sim card for over 4 years and it is registered I don't get what just happened.
10-09-2013 07:32 PM
can someone please get i contact with me as i live in ip24 and my signal was down for 4 days and wasnt able to use my bundle of £10 and i have to renew it by the end of the month and i havent even used half the data or the messages what i get so i would like to be refunded and something given to me
01-04-2014 01:24 PM
02-04-2014 01:03 PM
Live help can be found here.
As drey_p confirmed, you’ll need to select the options before it will bring up the option to chat with them.
Is there anything my team can help with?
01-07-2014 05:15 PM
That our client was very disappointed, frustrated and dejected to the service rendered by your company towards innocent customers, decided to speak with the floor manager of your Lajpat Nagar Branch store and requested him to kindly looked into the matter, our client has also shown him the text message sent by your company regarding the credit limit and the usage bills till 25.06.2014, however the Manager did not give any heed to our Client’s request and instead informed our Client in a very impolite manner that the text message was a system generated one and it cannot be trusted and the bill cannot be rectified.
That it is very surprising and awkward to learn that your company just to gain few thousand bucks has inflated a bill of Rs. 23,000/- which our client was not at all liable to pay. It is pertinent to mention that our Client’s credit limit to his mobile number is just Rs. 8000/- then how could your company charged a bill triple the time of the said credit limit moreover our Client’s mobile service has been disconnected since 26.06.2014. Why there was no written consent / intimation for enhancing the limit. Why the services were not disconnected, when it crossed the credit limit.
That by way of the present notice we call upon your company to rectified the outstanding inflated bill and to pay a compensation of Rs.1 Crore for the business loss due to the sudden disconnection of his mobile no. without intimation and also a sum of Rs. 50,000/- towards the mental harassment suffered by our Client.
Under these circumstances, our Client is not prepared to bear with the situation anymore and has turned over the file to initiate appropriate legal proceedings against your company, including a complaint to the TRAI. We have however thought it fit to give your company yet another opportunity, definitely the last one to rectify the outstanding inflated bills bringing the usage under the plan of Rs. 599 and to cost of compensation for business loss and mental harassment as well.
You are hereby called upon to take appropriate steps within 15 days of the receipt of this notice for rectifying the outstanding inflated bill and to pay a compensation of Rs.1 crore for the business loss due to the sudden disconnection of his mobile no. without intimation and also a sum of Rs. 50,000/- towards the mental harassment suffered by our Client along with Rs.15,000/- being the cost of sending this notice failing which our client would be left with no other option than to initiate appropriate legal proceedings against your company, both civil and criminal, and complaint to the TRAI as he may be advised.
It would be in your interest to comply with the requisition herein and thus obviate the necessity of any unpleasant steps having to be initiated against your company.
A copy of this notice has been retained by us in our office for necessary future action.