Pay as you go services

[htc99]

Hi,

I used up my web data midway thorugh the period of my last £5 web pack so recieved the message saying I would be charged £1 per day. (btw I recevied no warning that it was bout to run out)

Immediately logged onto vodafone and bought a new £5 web pack. The graph showed that the new pack woudl not become active until the expriy of the current pack. so as I'm, pretty tight- I didn't use the web data.

Today is the expiry of the first pack - I logged in and now the graph shows that actually the new pack was active on the day I bought it!!! So now I only have 16 days left.

Whats the truth with this? If you buy another pack is it immediatly active? Feeling somewhat conned at the moment and rather diappointed with vodafone.

Thanks

[Wayne]

Hi htc99

The new web pack becomes active as soon as you purchase it. So that I can check your account to see exactly what has happened here, I’ll send you a private message with information on how to contact us directly.

You can find your PM inbox here

Thanks

Wayne