Pay as you go services

[ViridianCross]

Trying to top my mobile broadband account online and get the following (several times)  - Any advice?

Sorry - some of the details we need from you are either incorrect or missing. 
Please check them and try again.

• A temporary error has prevented us from topping up your card. Please accept our apologies for any inconvenience this has caused. We hope to resolve this problem very soon, so please try again later.

[Wayne]

Hi ViridianCross and welcome to the eForum

Thanks for your post here. I’m sorry to hear that you are having problems with this. I appreciate how frustrating this must be for you.

So that we can get this investigated for you I’m going to send you an email over to the email address that you registered with. All you need to do is hit reply and fill in all of the information it asks for. We’ll then get back to you as soon as possible.

Thanks

Wayne

eForum Team

If you have a spare minute could you please take the time to fill out a short feedback form about me?

You can do so here

[grez88]

Having the same problem and error message,

I can't use the web-site to top-up or the automated top up line 2345, using my registered credit card, I contacted my bank thinking it was them rejecting it, but the payment was being accepted on their end and then withdrawn by you.  Sort it out please. I need to top up my phone,

graeme

[ViridianCross]

Hi,

Thanks for reply, I have now moved to O2 both in the Uk and Ireland due to the frustrations of both websites.

Rgds
ViridianCross

[Martin]

Hi grez88

Welcome to the eForum it is always good to see new faces on here.

So that we can look at sorting this out for you, I have just sent you an email. If you can reply back to that with the relevant information we can look into this.

Thanks

Martin

eForum Team

[kjiuser]

Hi,

I can't top up either, only had my mobile dongle for a week and it has been useless to me for the past 2 days as I can't top up. Does this happen often?

[grez88]

Thanks Martin,

Vodafone just phoned me now,

It turned out vodafone had the incorrect address for me, apparently if you update your address on the website it doesn't alter the one associated with your payment information. Sorted now tho.

Good service,

graeme.

[Dave]

Hi kjuser,

I'm pretty sure there will be a specific reason we can identify and help resolve.

I've sent you an email to get your details. If you can include what happens to you step by step when you log in online through to the top-up failure then we'll get this looked into for you.

Dave

eForum Team

[iwanttotopup]

I've had the same problem time and again.  I keep getting a message 'temporary error' - but all the time, not temporarily.  And this is despite using firefox, IE, or trying from work or from home.  I asked a guy in a vodafone store and he either knew nothing about this or played dumb.

Please either tell me what I am doing wrong, or if it is a problem at your end come clean.  Severely tempted to switch providers at this stage.

Thanks.

[Ben_H]

Hi iwanttotopup,

As you've tried to do this with various machines and browsers it sounds like it's an account specific issue. If you'd like my team to look at your line too, simply follow the instructions I've sent via Private Message and we'll be in touch to investigate. You can find your PM inbox here. 

Cheers, Ben 

[Gwendolyn]

Hi,

I have the same problem, too. I want to top up and everytime it shows as the following:

Sorry - some of the details we need from you are either incorrect or missing. 
Please check them and try again.

• A temporary error has prevented us from topping up your card. Please accept our apologies for any inconvenience this has caused. We hope to resolve this problem very soon, so please try again later.

could you please help sort it out? Thanks. I need to top up and pay my bills.

Gwendolyn

[Lee]

Hello Gwendolyn,

I believe we'll be able to sort this out for you

I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.

Cheers,

LeeH