Pay as you go services

[carvjo]

Since I ported my number from the 3 network (12 to 17th Feb - 3 didn't let the number go for a while!) - I am told my account has been a NAN account..

I have no idea what this means - but my feebies text and web doesn't work and support can't make it..?

Any ideas?

Thanks

John

[Martin]

Hi carvjo

I have to admit, this is the first time that I have ever heard of a NAN account.

So that we can see what is happening here, I have just sent you an email, if you can reply back to that with the relevant information, we can then look into getting you the freebees.

Thanks

Martin

eForum Team

[Dorfer]

NAN account is a system error code... What it stands for, I dont know.

The agent should have reported the account to their systems desk for a fix to be actioned on your account.

Just make sure this has happened and allow 72 hours for the fix to go ahead. Hope this helps

[Nabs]

In programming NaN stand for Not A Number.

I can only assume that in this case your account had yet to be assigned an account number. 

This could be because of a delay in the transfer of your details from 3.

I would give it a couple days and see if it has sorted it'self, if not it may be that your account will need to be recreated.

[BenJ]

Hi Guys


I can confirm a NAN account is to do with a back end process of one of Vodafones customer management systems.

carvjo,  if you can reply back  to martins email I will make sure this gets sorted for you.

Thanks
BenJ
eForum Team