23-02-2011 08:51 PM
Since I ported my number from the 3 network (12 to 17th Feb - 3 didn't let the number go for a while!) - I am told my account has been a NAN account..
I have no idea what this means - but my feebies text and web doesn't work and support can't make it..?
25-02-2011 11:10 AM
26-02-2011 04:20 PM
The agent should have reported the account to their systems desk for a fix to be actioned on your account.
Just make sure this has happened and allow 72 hours for the fix to go ahead. Hope this helps
26-02-2011 04:52 PM
In programming NaN stand for Not A Number.
I can only assume that in this case your account had yet to be assigned an account number.
This could be because of a delay in the transfer of your details from 3.
I would give it a couple days and see if it has sorted it'self, if not it may be that your account will need to be recreated.
26-02-2011 04:54 PM