Pay as you go services

[semtex]

when i try to top up online it keeps saying we got a technical problem and were working on but it like this for ages

[BenJ]

Hi semtex

Welcome to the eForum!

It sounds like you may have a fault with your online account which is causing this to happen.

I've sent you an email so we can take care of this for you, if you can reply back with the details we require we can sort this for you.

Thanks
BenJ
eForum Team

[Simona]

The same for me It.Keeps telling me there is a technical problem and to try again later.

Can someone help me please.

Thank you

[James]

Hi Simona,

welcome to the Vodafone eForum from all of the team.

You don't need to worry as an email is on its way to you now, please reply with your details and we can get one of our team to take a look into this further for you.

James

eForum Team

[Rae]

Hey, I am having the same issue, I can't log into my account. I've contacted CS and they promised to resolve the issue but I guess it didn't happen. I am currently abroad on a work assignment and out of credit. I can't topup using local Vodafone Vouchers using Option 6 (Disappointing!) and I don't want to lose the number I had for almost 6 years. Help and tips are appreciated.

"Sorry

There seems to be a problem with your account. Please try again or contact our help desk.

• Sorry, we're having a technical problem at the moment. Please try again in a few minutes."

[Wayne]

Hi Rae,

Thanks for your post here. I’m sorry to hear that you are having problems with topping up. I appreciate how frustrating this must be for you.

So that we can look into this I need to send you an email over to the email address that you have registered with. All you need to do is hit reply and fill in all of the information it asks for and we’ll get back to you as soon as possible.

Thanks

Wayne

eForum Team

[Gidra]

Hello, I was trying online to Top Up my SIM so Vodafone UK could actually unlock my iPhone4 via NUC. After filling all required fields I was always getting this message below... I needed to manually enter my address info just to add. I do not know is it my fault or really system is not working? On top of that, I tried with 2-3 different credit cards, always same problem/message. Help me with this please.

Thank you in advance! Gidra!

Sorry - some of the details we need from you are either incorrect or missing. Please check them and try again.

Unfortunately we are unable to process your request because of a temporary problem with our online service. We apologize for the inconvenience this has caused you. Please try again later.

[James]

Hi wadejd94,

Many thanks for your post here and welcome to the Vodafone eForum from all of the team.

You don’t need to worry as we can get everything sorted for you.

Unfortunately due to a system update, I currently don’t have access to our email system, so we can get this sorted for you I simply need you to send us your details through the contact us page.

Simply fill in your details, include a link to your post and your username in the message box and send this off to us using the subject “EFT165 your eForum query”

This will then direct your email to our team and I will get one of the team to look into this for you.

James

eForum Team

[CH77]

I am having this issue!! Tried topping up several times on line with no luck... Can someone resolve this issue????

It is a nightmare, the only way i can top up is at an ATM which is fine when in the UK, however I am abroad at the moment and need to top up online urgently


Thanks in advance for any help.

[DaveCD]

Hi CH77

I am sorry to see that you are unable to top up your phone, I am sure that this is frustrating for you.

If you can follow the help that James has given above, then we can help with getting this resolved.

Thanks

Davecd

eForum Team

[andrea1968]

hi,   Im also having problems topping up online.  my bank details are saved with vodafone for top up direct but dont seem able to use this. I then tryed to enter my details to pay by card but it came up saying it wasnt the make of card i said it was!!!  i do hope this can be sorted soon.

[chillihead666]

I'm having the same problem.

Help please

[James]

Hey Guys,

If you are still having issues with this then simply follow the instructions in my post above and we will be able to get one of our team to look into this further for you.

James

eForum Team