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Pay as you go

Problem with rewards

Moderator

@cazann

 

I can see we've received your email.

 

A member of the team will be in touch shortly to help.

 

Let us know how you get on.

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3: Seeker Silver
I have received a message from your team and I have given my details yet again. As others have finally had some success, I'm hoping I will. I most certainly will let you know how I get on.

Also, it's good to hear that these Amazon vouchers have been removed from rewards points.
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2: Seeker Bronze

thanks for update. Maybe I'll try the same. I was contacted last week after I posted again to be told they couldn't help and to call customer services. Don't they realise that we have all done this repeatedly and still no valid code. Just keep going round in circles. Letter to CEO it is then.

 

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3: Seeker Silver

I'm here waiting since 12/6/2016 and nothing, no mail, no call, nothing. Where are you Argos Voucher or my points.

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Moderator

@martinstribal @Collinswood

 

I've sent you both a private message on how to get in touch with us.

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3: Seeker Silver
I'm still being sent round in circles! I've just received an email from Sheila in social media comms, saying I have to take this up with Amazon. Every time someone contacts me, they say something different.

This isn't an issue for Amazon! The voucher code was supplied by Vodafone, so Vodafone is my supplier and it's vodafone's problem. Thank me to take more drastic action as others have done.
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3: Seeker Silver
I'm still being sent round in circles! I've just received an email from Sheila in social media comms, saying I have to take this up with Amazon. Every time someone contacts me, they say something different.

This isn't an issue for Amazon! The voucher code was supplied by Vodafone, so Vodafone is my supplier and it's vodafone's problem. Time to take more drastic action as others have done.
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2: Seeker Bronze

That's not good enough.  You have my experience (and I think others' now) as a precedent for receiving a valid Amazon voucher - if you want any backing up, I'm happy to do it. 

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3: Seeker Silver
Thank you Ledbury26.

I have emailed back to Sheila saying that as Vodafone are the supplier, it's up to them to sort it out. They can't pass the buck.

I'm really pleased that some of you have had success but they just keep sending me round in circles and it's just not good enough. I'm getting angry now and I'm not letting it drop, so I may need your backing as I intend taking it it as far as I need to, to get my valid voucher code. I'll keep you informed.
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2: Seeker Bronze

I've emailed Social Media Comms at Newbury (Natasha) today to point out that not everyone who is entitled has now received their valid Amazon code and that the problem is therefore outstanding.

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3: Seeker Silver
Thank you so much. I do appreciate your support Ledbury26.

I had another email, this time from Chazz in social media. He says it appears they've been having problems with amazon vouchers. (Yes, I was told this last week.) once again thesaying they'll chase it up for me and to let them know if I haven't heard in the next two days.
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3: Seeker Silver
Thank you so much. I do appreciate your support Ledbury26.

I had another email, this time from Chazz in social media. He says it appears they've been having problems with amazon vouchers. (Yes, I was told this last week.) once again they are saying they'll chase it up for me and to let them know if I haven't heard in the next two days.

I'm not waiting another two days to be sent around the circle again.

Sorry if this posts twice - using my phone to type.
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3: Seeker Silver
Got yet another email from Sheila saying my problem has been escalated and someone will be in touch. For heavens sake not again. I don't know how many Vodafone staff I've given my details to in the past month. Can't they see it's just a simple matter of sending me a valid code. Jeeez!
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Moderator

Hi @cazann

 

I'm sorry to hear this isn't sorted. 

 

I've sent you another private message - please send us an email and we'll make sure this escalated further. 

 

Hello @Ledbury26 - I've also sent you a private message - please follow the instructions to get in touch. 

 

Thanks, 

 

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3: Seeker Silver
Amanda. There is no way I'm filling in your form yet again. How many more times before you sort out my problem? How many Vodafone staff does it take to send out a voucher code? My query alone must be costing Vodafone far more than £20 and it's as near being rectified as it was a month ago.
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2: Seeker Bronze

I can't think of any suitable non-swear words.  For heavens sake what planet are you Vodafone staff all on?  Do you actually read any of the posts put on here?  What on earth do you expect me to say that I haven't already said?  I'm changing providers.

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Moderator

Hi @Ledbury26 and @cazann

 

We appreciate it's frustrating and we'd love to get this sorted. 

 

Please get in touch as mentioned, so that we can escalate this to the right team. 

 

Thanks, 

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2: Seeker Bronze

But I have been in touch - can you read?  Have I said I've received my voucher?  Yes, I have.  Do you ever communicate with Social Comms?  Again, do you read posts?  Does anyone at Vodafone have an ounce of sense?  The only reason I was successful in starting the process of getting Amazon vouchers sent out to all who are entitled is because I wrote to your CEO pointing out that the position as it stood could lay the company open to accusations of fraud. 

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3: Seeker Silver
I must be going insane because I am actually laughing at this. I am beginning to think responses on here and email are automated. I am now getting several emails a day from Vodafone saying my query has been escalated and someone will be in touch.

I have emailed the CEO too, although it was a short message and perhaps I'd have been better pointing out the trading laws Vodafone are breaking. My next move will be to send copies of the messages I've had as proof of this fiasco if I need to take this further.

I have now left Vodafone and have a new provider.
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3: Seeker Silver
Latest update in my saga. I just had a phone call from John in comms, the communication promised within 48 hours. Once again I was asked security information but was told nothing I haven't already been told and he didn't give me a voucher code. He concluded By saying if I haven't heard anything by Monday, I should get in touch again.

I keep telling them I don't want them to get in touch unless it's to send me a valid code!

Absolutely ridiculous!
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