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Proof of usage imei and my number

2: Seeker
Hello I need help I lost my phone few days ago and I claim halifax insurance they ask me proof usage because I bought the phone ftom priva te
I ask vodafone and they c send just bill showing my usage withouth imei number
But my insurance told me your provider they can send you proof usage with imei number matching with ur number
Please any one can help am frustrated with no help from.vodafone I call 20 times may be more no issue solved
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11 REPLIES
17: Community Champion

Hi @Nasser

 

Please see the form for completion below.

 

How do I get a proof of purchase, usage or barring?

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2: Seeker
Already fi the form 2 days a go I did nt get any email from them
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17: Community Champion

Have you checked any spam email folder.  

 

"After sending your form, you’ll get an email from us confirming we’ve received it. We’ll reply with all the information you need within five working days, we can also send it directly to your insurer."

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2: Seeker
I have check spam nothing
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17: Community Champion

Nasser wrote:
I have check spam nothing

 

Ok as it can take 5 working days for Vodafone to respond it can take up to Friday. 

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2: Seeker
Thanks Am gone wait
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17: Community Champion

Please do. 

 

If if they don't for any reason then please update your thread here and the Vodafone Team maybe able to help. 

 

Lee.

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2: Seeker
Thanks
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Highlighted
Moderator

@Nasser

 

As stated by @AnnS you'll receive an automated response from us after filling in the Proof of Purchase form.

 

If you've not received this and it's not in your spam or junk folders, we suggest filling in the form again. This will ensure all the information you've provided is correct. 

 

Once complete, you'll receive an automated email response containing a reference number (#123456). A member of the team will then be in touch within five working days.

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2: Seeker

I got my phone from earphone warehouse on the Vodafone network on contract. So I'm a pay monthly customer. I need to make an insurance claim through debenhams. They need a proof of usage from the network provide. I am extremely frustrated by this document as I have already provide proof of purchase, monthly phone bill. But stuck with the final document proof of usage, which everyone I fill in the proof of purchase form is declined as I haven't got the phone through Vodafone, but a partner company carphone warehouse. 

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Moderator

@Imran8989

You can find your usage on your itemised bills in your My Vodafone online account. 

With regards to your proof of purchase form, have you contacted Carphone Warehouse regarding this?

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