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Hi all, any help keeping my sanity would be much appreciated. After an 11 month saga with Vodafone I finally received an unlock code, only for it not to work. After 5 or 6 in store visits & online chats, and hours of lost time, I am looking for a member of the team to step up and sort out my problem.
My IMEI number was correct, however the unlock code did not work. I will give a brief history of my problems with Vodafone in case the solution lies therein.
>March 2016: I buy unlocked Sony Ericcson in Vodafone store in John Lewis Oxford street
>May 2016: phone develops a sound fault, I take it back to the store as it is within the guarantee and they send it off to be fixed
>June 2016: I pick the phone back up, however while being fixed the phone appears to have been locked onto the Vodafone network. I am going abroad for 5 months, so I have no option but to use a different phone.
>Vodafone refuses to consider unlocking the phone unless I am a customer, and don't seem to recognise that paying £139 for a handset qualifies me as a paying customer.
>December 2016: I give in and buy a pay as you go SIM, eventually after 30 days I receive an unlock code.
And yes, you got it, the bloody unlock code doesn't work.
What do I do? Who can help?