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Pay as you go

A place to discuss the My Vodafone App, bundles, Vodafone devices, Pay as you go Rewards and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

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False bundle

I bought a 21GB voucher SIM, and then topped it up using a 10£ voucher to get this. However, I only got the 7GB bundle, even though on the sim card I bought it was no longer 7, as they claimed it gave me 21GB. What should I do?

Resolved! My number is showing as not vodafone number

Hello, I recently purchased a vodafone prepaid number, i am currently in germany. I am trying to recharge online but unfortunately my vodafone number when i enter to recharge showing as not vodafone number. Could someone help me? Thank you

proof of barring

Hello, I have lost my S23 Plus a few weeks ago. I used a vodafone pay-as-you go sim-card with the device and had insurance with Barclays. I made a claim and their are asking for proof of barring. I have already filled the form and contacted customer ...

idima901 by • 2: Seeker
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Resolved! Visual voicemail

Hello all. I’ve been using visual voicemail on my iPhone 12 since recently joining Vodafone with no issues until the other day,when it not only stopped working but has now disappeared from my handset like a scolded cat (lol) and I’m using standard vo...

Lost mobile number

Hi all, I left the country for school a few years back and forgot to keep my mobile number active. I have since tried multiple times to get it back to no avail. It has now been around 3 years, and the number should be out of quarantine. I have done a...

Remove a saved card from the 2345 credit line

I am not sure how this has happened but I've managed to save a card on the 2345 credit line. I called to top up recently and it asked me whether I wanted to use the same card, then read out the last four digits to me.  I'd like to remove the card but...

My old phone number

Hello, So I only just got my sim reader fixed, I have managed to lose my simcard so im worried i wont be able to keep that phone number. What shall I do is there a way I can get it back?

Resolved! Wi fi calling

Hi all new here. I’ve activated wi fi calling both on the dashboard and settings (obviously) in my iPhone 12 but to no avail. I’ve spoken to customer service who to be fair were very helpful and have confirmed it’s been activated on my account. That’...

Topups

Why can't I top up my Pay as you go? When I enter my phone number it says "Sorry, I can’t find the page you’re looking for."