Pay as you go

A place to discuss the My Vodafone App, bundles, Vodafone devices, Pay as you go Rewards and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

I cannot register on the Vodafone website

Hi everyone. I hope you can help. I have a quick story to tell:1. I used to have a Vodafone account that was pay monthly. I paid off the phone associated with it so decided to give Three a go.2. I moved my number (let's call it 012345) to Three.3. 5G...

Recovering a deactivated number

Hi there,  I was directed here by Vodafone support, who said I needed to speak to someone from the Gold Number team, so hoping someone can help me out. My PAYG number, which I've had for 15+ years, was deactivated by Vodafone due to inactivity (when ...

abnewman by 2: Seeker
  • 14581 Views
  • 13 replies
  • 1 thanks

Refund after porting out- PAYG sim

Hi, I have a query about receiving a refund for remaining credit on a pay as you go account after porting out from Vodafone to another network. I was under the impression from Vodafone's website that you could reclaim unused credit up to 60 days afte...

PAC to Vodafone what a mistake

Created account and entered PAC but can't log in.Told to wait 24 hours. Not worked.Told to wait for sim. Got sim put in. Not worked. Sim not provisioned.Support: wait 24 hours48 hours later nothing.What kind of business makes new customers wait until...

Resolved! Advance megabites and minutes

Hi.Since several months before my promotion ends 2 days before i receive megabites and minutes like it was renewed again but i didnt had credit to do so. Like im getting it in advace.And soon as i recharge and renewe it it restarts the promotion. Any...

Alion14 by 2: Seeker
  • 234 Views
  • 1 replies
  • 0 thanks

PAYG online topup and mobile topup are not working!

Hi, I just used the online topup system for PAYG and it keeps returning "Unable to Top Up this mobile number". For the number I have and had for 9 years. ???When I tried to call 2345, I keet receiving a dumb message asking to confirm the mobile numbe...

lear994 by 2: Seeker
  • 393 Views
  • 5 replies
  • 0 thanks

eSIM on Pay as you Go

Hi Vodafone,The information on the website states that esim is not available to PAYG customers but I have to option in MyVodafone to change my SIM into an eSIM. What happens if I try to switch a PAYG from a SIM to a eSIM trough that MyVodafone proced...

catean by 10: Established
  • 51773 Views
  • 47 replies
  • 0 thanks

Got a free SIM. Can't select a PAYG+ plan.

Hi everyone. I am a new customer to Vodafone. I have received a free SIM that I ordered from the website. I have registered the number on the Vodafone website but when I go select a plan, I cannot select a PAYG+. I don't want a big bundle as they don...

port number to vodafone

Afternoon,is the website to have your number ported from another network to vodafone down? when i go through the page is diverts me everytime to downlaod the my vodafone app.Kind regards