cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

big value bundle

sarahbrannigan
1: Seeker
I put £20 on my fone ready for my bundle to renew at midnight and its already ate some of my credit really not on
2 REPLIES 2

BandOfBrothers
17: Community Champion
17: Community Champion

Hi @sarahbrannigan

 

 

Can you see via your online myvodafone or app what's used your credit ?

 

Is it possible some of your allowances had been exhausted so normal out of bundle charges were taken. 

 

Live Chat or Customer service can log into your account and check. As a one off they may return the credit used if this was a one off and activate your BvB. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Annie_N
Community Champion (Retired)
Community Champion (Retired)

@sarahbrannigan

 

There can be an interval of an hour or two between the expiry of the old BVB and the new one taking up. So it's worth ensuring that you have mobile data switched off over that time, or you can find that the phone has done some updating, and triggered the daily OOB data charge of £2.