Skip to content
main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle

Welcome to Vodafone Community

Pay as you go

big value bundle

1: Seeker
I put £20 on my fone ready for my bundle to renew at midnight and its already ate some of my credit really not on
View more options
2 REPLIES
17: Community Champion

Hi @sarahbrannigan

 

 

Can you see via your online myvodafone or app what's used your credit ?

 

Is it possible some of your allowances had been exhausted so normal out of bundle charges were taken. 

 

Live Chat or Customer service can log into your account and check. As a one off they may return the credit used if this was a one off and activate your BvB. 

IMG_1084.JPG

View more options
Highlighted
17: Community Champion

@sarahbrannigan

 

There can be an interval of an hour or two between the expiry of the old BVB and the new one taking up. So it's worth ensuring that you have mobile data switched off over that time, or you can find that the phone has done some updating, and triggered the daily OOB data charge of £2.

t:_

View more options