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number deactivation time

cutomercare
2: Seeker
2: Seeker

hello sir

i have a vodafone number, ##~##. and this no. is not in use for last some months. can you please tell me time period in which this no. will get deactivated. ?

2 REPLIES 2

BandOfBrothers
17: Community Champion
17: Community Champion

Hi @cutomercare

 

For Payg if a person does not make a call, use data,send a text or top up every 180 days then Vodafone can turn off Services, deactivate and quarantine the number to eventually go back into the number pool to be issued back out to someone else in time. 

 

6, Suspension, disconnection and ending the agreement.

 

a. We can suspend (in other words bar), restrict or stop providing the services (all or part of them) in the following circumstances:


3. You choose not to use the service for 180 consecutive days. Using the service means making any chargeable outbound activity such as making an outbound call (excluding calls to 191), sending an SMS, using data or topping up your account.

b. If we suspend the mobile equipment because you have chosen not to use the services (as defined in 6a3 above) for 180 consecutive days we will send you an SMS notifying you that you should top up your account or make a chargeable outbound call (but not calls to 191), send a chargeable SMS or use your data within the next 90 days.
If you then fail to make any chargeable outbound calls (but not calls to 191), send a chargeable SMS, use your data or top up your account within 90 days from the date of the SMS because you have not kept to this agreement or not used the services for 270 consecutive days, we will disconnect your mobile equipment, and you will lose any credit held on your account.
c. We will try and tell you when we suspend, restrict or end your use, but we do not have to.
From http://www.vodafone.co.uk/cs/groups/configfiles/documents/contentdocuments/pay-as-you-go-terms-and-c...

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Annie_N
Community Champion (Retired)
Community Champion (Retired)

@cutomercare

 

As set out in the Airtime Conditions which @BandOfBrothers quotes, a number will go into a theoretical suspension if not used as described for 180 days. The number then remains fully active for a further 90 days, during which a chargeable action or a top-up will take it out of suspension, and effectively re-starts the clock at zero. If no such action is made during those 90 days, the number is disconnected and any credit on the number will be lost.

However, it's as well not to rely on your memory, or on your last action definitely counting as chargeable, to push too close to the 270 day limit. Far safer to make a diary note to send a short text every 3-4 months, then, even if you miss one, you still have plenty of safety margin, and at current rates it only costs max 52p a year to keep your number active.