18-03-2017 10:36 PM
From what is on here it would seem that some contracts switch to a simple per-month contract after they end with no other ties, rather than renewing for another year or more. Is this true after two-year contracts? I am asking to make sure I am not given conflicting statements when I phone up. The vodafone website states to tell them 30 days in advance when it comes to cancellation. This however may only refer to when someone wishes to cancel mid-contract, rather than when calling to notify them of no auto-renewal after you've paid your last bill of your contract.
If my contract ends mid-April, when would be the best time to tell vodaphone in reference to not auto-renewing after the final bill has been paid? Before or after my billing date? Would I need to call earlier to prevent auto-renewal? If vodafone auto-switch contracts when they end to per-month, do you simply not use the phone after that date and call to cancel? Or would you will have to pay for that additional month or a minimal fee in cancelling? I hope that's not too confusing. Thanks for any info
19-03-2017 06:00 AM
Vodafone Help Link >
Tip > Please consider not cancelling the Direct Debit until Vodafone have taken any final payment(s) and if applicable applied any Refunds. And you have received the final bill by post, paid by Direct Debit and a £0 bill and Sorry Your Leaving Letter has been received that confirms the account is closed. (Please retain this paperwork)
If you do move Networks then consider unlocking your phone so it can be used on any network. > Unlocking Form.
19-03-2017 03:26 PM
20-03-2017 03:39 PM
Once your contract is complete, it shifts onto a rolling 30-day basis and you can cancel at any time giving the usual 30 days' notice. However, you'll be paying the same equipment-inclusive rate, but you don't need to.
Instead, if you don't want to upgrade, switch to a SIM-only deal, which will be cheaper. There are 12 month and 30 day options. With the 12 month, you can upgrade back to a device-inclusive contract after 3 months.
(If you do want to upgrade, call 191 during office hours and choose the "thinking of leaving Vodafone" option that comes near the end. That'll get you the UK-based retentions team. Because you can leave immediately, you're likely to get a good deal, but, if you don't, keep trying as they come and go quite quickly)
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