You are here:

Pay monthly account specific discussion & device unlocking

Ask a question:
Reply
Rank 1: Guest
Posts: 1
Registered: ‎31-01-2014

Mobile shows 4G access but still no connectivity

Both the red leader and sharer lost internet access on my account when the leader number was changed. I was informed this was down to unfinished orders o the account. The leader (after 3 weeks) now has access again but the sharer still does not connect. 1st line customer service say account ok. All checks have been done on handset (remove SIM, replace SIM, change to 2G/3G and try, change to another network then back again, reset settings via text, manual reset) but nothing has worked. I am now desperate paying for a service which is not available. Is there any other department / Number I can contact as 1st line support cant help, neither can the online support (both technical teams)

 

HELP

Message 1 of 3 (1,384 Views)
Posts: 20,974
Registered: ‎14-08-2011

Re: Mobile shows 4G access but still no connectivity

Hi

 

We have a Vodafone Team on the forum that can help people too. 

 

They read all posts so it can take a short while for them to catch up with your thread. 

image.jpeg

 

Message 2 of 3 (1,353 Views)
Posts: 597
Topics: 1
Thanks: 99
Solutions: 7
Registered: ‎30-04-2015

Re: Mobile shows 4G access but still no connectivity

@cdms811

 

I've sent you a private message with details on how to get in touch.

 

For anyone else with the same issue, please contact customer service.

Message 3 of 3 (1,306 Views)
Got a question?

Get help and technical support on Vodafone's devices, products and services from our online community

If your question relates directly to your account or mobile number please contact our customer services team.

My Vodafone

Stay in control of your spending and manage your account online.

Log in

Register for My Vodafone