NUC provided for Samsung Galaxy S6 edge does not work

[JMBP]

Hello,

I am struggling to get a decent response from the NUC Resolutions team with regard to unlocking my Galaxy S6 Edge.  I was initially provided a NUC which did not work.  Subsequently a different NUC was provided, which also did not work.  Since then, I have sent alteast 4-5 emails stating that the NUC provided did not work.  I would just receive a standard e-mail that would end stating that I should contact the manufacturer to have this resolved.  I called Samsung couple of times and they have outright refused to help with any NUC issues.  It has been a frustrating couple of months where I am unable to use my phone.  Has anyone else faced this issue and have you had any help from Vodafone in resolving this?  I have used this phone for several months in the UK and now I am trying to use this on a O2 network.

[Sukhi]

@Sabina_bl

I've sent you a private message with details on how to get in touch.

For anyone else with the same issue, try the steps listed here and if you’re still affected, contact customer service.

[room101]

Im soooo happy ive found this thread. Im having the same problem. I have the NUC code that wont unlock phone. s6 edge. Ive phoned, called into my local store. Ive also"live chat" for hours. Not one person said" you might need a secound code" (MCK).

I know how to use phones, i wish vodafone would make it easier to speak to the right person. Ive even flashed a euro version of the ROM, yes genuine samung ROM via odin. Still no luck.

So, what would be the most officiant way to receive the MCK code?

Regards

[Alex]

@room101 I've sent you a private message with details on how to get in touch. 

Once you've contacted us, we'll be able to raise this with our specialist team.