You are here:

Pay monthly account specific discussion & device unlocking

Ask a question:
Reply
Rank 1: Guest
Posts: 4
Registered: ‎15-04-2014

Re: No incoming calls or texts after porting number

Hello All,

 

My number appeared to have ported successfully overnight. Phone now seems fully functional.

 

Regards,

Message 41 of 416 (28,172 Views)
Rank 1: Guest
Posts: 2
Registered: ‎10-04-2014

Re: No incoming calls or texts after porting number

Everything seems to be working fine now.thank you
Message 42 of 416 (28,168 Views)
Rank 1: Guest
Posts: 1
Registered: ‎16-04-2014

Re: No incoming calls or texts after porting number

Hi all,

 

I am having the same issue and have sent some of the tech guys a private message but unsure if you are able to response.

 

Transferred number around 24 hours ago however I am going on holiday at the weekend and need to use my phone and through looking at other posts I don't want this dragging on.

 

Called customer services but they advised to wait 'a couple more hours' - guys can you help?

 

Paul.

Message 43 of 416 (28,159 Views)
Posts: 7,860
Topics: 83
Thanks: 192
Solutions: 100
Registered: ‎26-07-2011

Re: No incoming calls or texts after porting number

Hi paul1watson.

 

If you switch your phone off and then restart it, you'll SIM will update on the network and may complete the porting process.

 

We'll also be happy to take a look, just contact us here.

 

DaveCD

Message 44 of 416 (28,144 Views)
Rank 1: Guest
Posts: 3
Registered: ‎30-04-2014

Re: No incoming calls or texts after porting number

Same issue here. Number ported, but can't send/receive SMS or calls.

Si.
Message 45 of 416 (28,006 Views)
Rank 1: Guest
Posts: 3
Registered: ‎30-04-2014

Re: No incoming calls or texts after porting number

Hi I am also having the same issue. Been about 30 hours now. Help please!
Message 46 of 416 (27,977 Views)
Rank 1: Guest
Posts: 9
Registered: ‎30-04-2014

How crap are Vodafone?

4 days I've had a mobile phone....  Its a fancy paperweight.

I rang the first day.... call back in 24 hours everything will be activayed and fine.

I rang the second day... Oh you''re porting a number? that'll take 3 days, no we don't issue a temporary number
, everything with new phone will work after 4 pm on the 30th.

 

6pm 30th , phone can dial out but not recieve.... phone "porting team" oh its not finished yet, leave it until 8pm... nothing. the phone can dial out but I stil can't dial in and of course CS are now shut until tomorrow which means yet another day without a working phone service.

 

I left Orange after 12 years because *their* customer service was bad... they at least could provide me with a working bloody service!

 

Rest assured I will be straight back to Carphone warehouse tomorrow.

Message 47 of 416 (28,020 Views)
Rank 1: Guest
Posts: 9
Registered: ‎30-04-2014

Re: No incoming calls or texts after porting number

Dear God....

 

Please tell me this is not true. Please tell me that you have had everything sorted? This is exatly the problem I'm having....

Message 48 of 416 (27,974 Views)
Moderator (Retired)
Posts: 23,636
Registered: ‎21-07-2008

Re: No incoming calls or texts after porting number

Hi Everyone,

 

We can definitely get this sorted for you.

 

All you need to do is get in touch with us using the details here.

 

James

 

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 49 of 416 (27,955 Views)
Community Champion (Retired)
Posts: 597
Registered: ‎14-06-2010

Re: How crap are Vodafone?

If you got the phone from carhphone wharehouse it might be worth asking them if they sent the paperwork across and why they didnt issue u with a temp number 

 

 

Message 50 of 416 (27,992 Views)
Posts: 11,632
Topics: 387
Thanks: 3,525
Ideas: 13
Solutions: 499
Registered: ‎06-05-2009

Re: How crap are Vodafone?

shinwar is right, if you trnasfered using CPW they may not have set your account up correctly you're number may not have ported across smoothly

 

Nabs

 

Message 51 of 416 (27,999 Views)
Rank 1: Guest
Posts: 9
Registered: ‎30-04-2014

Re: How crap are Vodafone?

The problem is with Vodafone not Carphone... my number has been ported, its just not been ported correctly. If I make a call from teh handset it correctly identifies my number, if I dial the number from my landline it says there's no service on the line.

 

Problems occurr, I accept that but what isn't acceptable is the virtual shoulder shrugging from Vodafone CS.

 

Whose advice can be summed up thus..

turn the phone off, leave it long enough that CS will be closed, try phopne again.

Repeat.

 

About 2 am this morning I got through to a live chat agent.... I'm supposed to be getting a call back at 10 Am this morning, would you like to make a small wager?

Message 52 of 416 (27,997 Views)
Posts: 11,632
Topics: 387
Thanks: 3,525
Ideas: 13
Solutions: 499
Registered: ‎06-05-2009

Re: How crap are Vodafone?

The porting process can take up to 24hours to fully complete. 

 

Depending on who you speak to the advice about having the phone switched on or off is different. 

Personally I would leave it off and switch it on every hour or so to check

 

It sounds as though the porting process is still running. 

 

To be honest if it's not finished this afternoon then i'd get one of the eForum team to take a look at your account and find out what the holdup is. They are considerably more helpful that CS 

 

Message 53 of 416 (27,994 Views)
Rank 1: Guest
Posts: 9
Registered: ‎30-04-2014

Re: No incoming calls or texts after porting number

Hi James,

 

Thanks for your reply. I've sent you an email with the details as requested.

 

Please let me know if there is anything else you need.

 

regards

 

Mark

 

Message 54 of 416 (27,964 Views)
Rank 1: Guest
Posts: 3
Registered: ‎30-04-2014

Re: No incoming calls or texts after porting number

Mine appears to be sorted now thanks.
Message 55 of 416 (27,962 Views)
Rank 1: Guest
Posts: 9
Registered: ‎30-04-2014

Re: How crap are Vodafone?

It has now been well over 24 hours... either way its pretty crap service and doesn't bode well for the future at all.

 

Message 56 of 416 (27,986 Views)
Rank 1: Guest
Posts: 3
Registered: ‎30-04-2014

Re: No incoming calls or texts after porting number

Same.
Message 57 of 416 (27,954 Views)
Posts: 11,632
Topics: 387
Thanks: 3,525
Ideas: 13
Solutions: 499
Registered: ‎06-05-2009

Re: How crap are Vodafone?

It depends when your port started. Best I can make out you got the phone on Saturday (4days ago). You called on Monday (second day) and were given a porting daye 3 days later which would be Wednesday, 24 hours to port meaning it could potentially be running until the end of today before the port is complete.

 

If you were porting a number this information should have been detailed to you at POS. Did Carphone Warehouse not explain the porting process when you purchased the phone?

 

To be honest as soon as you add a third party into the mix you are instantly opening yourself up for no end of issues. We've seen it countless times on here where third parties have messed up orders for whatever reason.

 

 

Message 58 of 416 (27,977 Views)
Rank 1: Guest
Posts: 9
Registered: ‎30-04-2014

Re: How crap are Vodafone?

Right.... And I've seen it a thousand times when the people actually responsible for providing a service point at everyone and their uncles when its their responsibilty to provide a service.

 

 

Vodafone are the supplier.

 

They have failed multiple times to provide me accurate information

They have failed to call me back at a time agreed and suggested by them

They have fobbed me off  4 times however

 

I guess you'd know all about managing expectations then?  If I tell you something *will* be done by 4.00pm Am I not entitled to expect it to be done?

Had they said, it'll be started on wednesday morning but may not be complete until thursday afternoon, I may have been annoyed but I'd at least have known where I stand.

 

So if you don't mind Nab , I'd be grateful if you went and apologised for vodafone to someone else.

Message 59 of 416 (27,972 Views)
Posts: 11,632
Topics: 387
Thanks: 3,525
Ideas: 13
Solutions: 499
Registered: ‎06-05-2009

Re: How crap are Vodafone?


MarkFerri wrote:

Right.... And I've seen it a thousand times when the people actually responsible for providing a service point at everyone and their uncles when its their responsibilty to provide a service.


All i'm saying is the more people involved the more there is to go wrong, that carries to any task in life.

 


MarkFerri wrote:

I guess you'd know all about managing expectations then?  If I tell you something *will* be done by 4.00pm Am I not entitled to expect it to be done?

Had they said, it'll be started on wednesday morning but may not be complete until thursday afternoon, I may have been annoyed but I'd at least have known where I stand.


I couldn't agree more. If the CS agent told you a time it would be done then it should have been done by that time. If they couldn't do it by then they should have let you know!

 


MarkFerri wrote:

So if you don't mind Nab , I'd be grateful if you went and apologised for vodafone to someone else.


I have never and will never apologise for Vodafone.  I have no reason to, I don't work for them and therefore have no requirement to. If they have messed up I am more than happy to point that out, here I am simply making it known that others may also be to blame
I will be leaving this thread now to find someone who does require help and advice.
I hope you get your issue resolved soon, if CS can't help then the eForum Team will.

Nabs

 

Message 60 of 416 (27,963 Views)
Got a question?

Get help and technical support on Vodafone's devices, products and services from our online community

If your question relates directly to your account or mobile number please contact our customer services team.

My Vodafone

Stay in control of your spending and manage your account online.

Log in

Register for My Vodafone