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Posts: 1,723
Topics: 10
Thanks: 58
Solutions: 12
Registered: ‎07-07-2014

Re: No incoming calls or texts after porting number

Hi mwaqaskundi.

 

Welcome to the eForum. 

 

Please let my team look into this for you by getting in touch with us here.

 

Thanks,

 

Sarah 

Message 81 of 416 (25,534 Views)
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Posts: 2
Registered: ‎06-08-2014

Re: No incoming calls or texts after porting number

Hi

it has been resolved

relieved

 

took 4 days to complete the process

 

thnx anyways

Message 82 of 416 (25,523 Views)
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Posts: 1
Registered: ‎02-09-2014

Re: No incoming calls or texts after porting number

Hi, I'm having the same issue. My number transferred over today and i can make calls but cant receive them and texts are not working. Help please, thanks

Message 83 of 416 (25,472 Views)
Posts: 3,860
Topics: 20
Thanks: 50
Solutions: 65
Registered: ‎05-03-2010

Re: No incoming calls or texts after porting number

Hi mwaqaskundi,

 

Thanks for letting us know it's all sorted.

 

Hi dawntate77,

 

So that we can look into this further, take a look here for how to get in touch.


We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact Us page.

 

Thanks,

 

Ian

Message 84 of 416 (25,439 Views)
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Posts: 2
Registered: ‎03-09-2014

Re: No incoming calls or texts after porting number

Im having the same issue after porting my number over 6 days ago!! How hard is it to actually talk to someone who knows what they are doing
Message 85 of 416 (25,427 Views)
Rank 1: Guest
Posts: 5
Registered: ‎26-07-2014

Re: No incoming calls or texts after porting number

From experience I would make sure you get a full health check of your account. I've gone from not being able to receive texts, then finding out voicemail didn't work and then not being able to top up freedom freebies online or via phone (still an outstanding issue, waiting for someone to look at a fault that was raised via chat the other day.. I won't count on it).

 

Check everything works before letting them close the ticket & good luck!

Message 86 of 416 (25,407 Views)
Posts: 3,143
Topics: 14
Thanks: 70
Solutions: 40
Registered: ‎26-06-2014

Re: No incoming calls or texts after porting number

Hi Jwilson84 and jimmymolloy,

 

So we can look into this, get in touch with us here.

 

Cheers,

 

Laura

Message 87 of 416 (25,375 Views)
Rank 1: Guest
Posts: 4
Registered: ‎08-09-2014

Re: No incoming calls or texts after porting number

Just reading through here & all the problems you have had porting to vodafone. I ported my number from O2 on May 12 I have been waiting patiently for the tech team to complete the port, yes you did read it right 17 weeks I have waited and it's still not completed, I have been told today it should be up and running correctly but no it's still the same.
Message 88 of 416 (25,312 Views)
Posts: 3,143
Topics: 14
Thanks: 70
Solutions: 40
Registered: ‎26-06-2014

Re: No incoming calls or texts after porting number

Hi Qprian,

 

Welcome to the eForum.

 

Sorry to hear this is taking so long to port your number.

 

So my team can investigate this, get in touch with us here.

 

Cheers,

 

Laura

Message 89 of 416 (25,294 Views)
Rank 1: Guest
Posts: 4
Registered: ‎08-09-2014

Re: No incoming calls or texts after porting number

Thanks for responding Laura, the update I have is the Vodafone tech team have been honest and admitted this is to complicated for them to handle and advised I try with another service provider who probably are more advanced with technology regarding porting numbers than Vodafone & have provided a sincere apology and PAC for me to try. I will keep you informed as to the outcome shortly
Thanks
Message 90 of 416 (25,258 Views)
Posts: 3,143
Topics: 14
Thanks: 70
Solutions: 40
Registered: ‎26-06-2014

Re: No incoming calls or texts after porting number

Hi Qprian,

 

Thanks for the update.

 

Laura

Message 91 of 416 (25,243 Views)
Rank 1: Guest
Posts: 4
Registered: ‎08-09-2014

Re: No incoming calls or texts after porting number

Hi Laura
I gave my porting details to EE yesterday around 12 noon and by 0700 this morning I am enjoying full service on their network, I explained my problem with Vodafone and they immediately put me through to technical dept, they took their time and discussed everything in detail, nothing like this was ever done by Vodafone, so in a nutshell EE did in the 24hr window what Vodafone could not do in over 18 weeks. Obviously I will never recommend Vodafone to anyone and will always relay this story of inconvenience that you at Vodafone put me through for over 4 months.
Regards Ian
Message 92 of 416 (25,232 Views)
Rank 1: Guest
Posts: 1
Registered: ‎17-09-2014

Re: No incoming calls or texts after porting number

I too am having issues with being unable to recieve calls and am unable to send or receive text messages post port....... Somewhat negates the point of having a mobile phone. Hardly the best of introductions to Vodafone! To.Ely resolution of this matter would be very much appreciated.

Thank you
Message 93 of 416 (25,216 Views)
Posts: 2,419
Topics: 444
Thanks: 41
Solutions: 351
Registered: ‎26-07-2011

Re: No incoming calls or texts after porting number

Qprian, 

 

Thanks for letting us know you're now up and running. Sorry about the delay on this.  

 

Reshieb, 

 

We'll take a look at this for you. Please contact us here.

 

Thanks, 

 

Phil

Message 94 of 416 (25,198 Views)
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Posts: 13
Registered: ‎25-09-2014

Re: No incoming calls or texts after porting number

I too have no incoming calls or texts after porting two numbers across from EE, seems such a common problem with Vodafone, nearly a week now, unacceptable.

Message 95 of 416 (25,086 Views)
Rank 1: Guest
Posts: 13
Registered: ‎25-09-2014

Re: Porting nightmare

Also having porting problems on 2 numbers, how can Vodafone get this so wrong?

 

Customer services of absolute no use whatsoever.

 

Now I understand why people told me to stay away from Vodafone!

Message 96 of 416 (25,075 Views)
Rank 1: Guest
Posts: 13
Registered: ‎25-09-2014

2 Numbers not ported correctly, why do I pay you my hard earned money??

The 2 numbers that I have gave you PAC Codes for have not ported correctly.

 

1 has brought the number across but only outgoing calls (also killed my spotify access).

 

The second hasn't brought the number across but has killed incoming calls (also killed spotify)

 

Please tell me why I am paying for this terrible service!? 5 days now being unable to receive calls, lie after lie by customer services, telling me to do the same steps over and over again, what a shambles! 

Message 97 of 416 (25,075 Views)
Rank 50: Grand Master
Posts: 22,711
Registered: ‎13-10-2009

Re: 2 Numbers not ported correctly, why do I pay you my hard earned money??

Simmo0020- please could you stop posting what is basically the same thing across multiple boards. You only need to post your issue once.

Has my post helped you? If so please click the Thumbs Up button! Smiley Wink

Message 98 of 416 (25,066 Views)
Rank 1: Guest
Posts: 13
Registered: ‎25-09-2014

Re: 2 Numbers not ported correctly, why do I pay you my hard earned money??

No I will not, not until I get help anyway, a 5 day turnaround is frankly shocking.

Message 99 of 416 (25,063 Views)
Rank 50: Grand Master
Posts: 22,711
Registered: ‎13-10-2009

Re: 2 Numbers not ported correctly, why do I pay you my hard earned money??

If you wish to get assistance from the eForum Team and want to continue to post on the eForum , you need to adhere to the House Rules in the link below:
http://forum.vodafone.co.uk/t5/About-the-community/Community-House-Rules/td-p/1698280

By posting the same thing across different threads, all you're doing is slowing down the response time for yourself and everyone else. Plus you're creating duplication of information.

If you're wanting a quicker response than the 24-48 hour turn around showing on the main page, you can call 191 from any Vodafone handset, use LiveChat or pop into a Vodafone Store,

Has my post helped you? If so please click the Thumbs Up button! Smiley Wink

Message 100 of 416 (25,049 Views)
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