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Posts: 1
Registered: ‎10-11-2014

Re: No incoming calls or texts after porting number

Hi Matt,

 

I'm having a similar problem whereby I've ported my number across and can dial out but am unable to receive calls or texts. Are you able to help me?

Message 121 of 416 (24,158 Views)
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Registered: ‎08-06-2009

Re: No incoming calls or texts after porting number

Hi @neilja86 ,

 

If you've not already taken this up with our Live help or 191 teams, take a look here for the instructions I've sent on how to get in touch.


We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact Us page.

 

Cheers,

 

Ben

Message 122 of 416 (24,118 Views)
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Posts: 2
Registered: ‎06-01-2015

Re: No incoming calls or texts after porting number

I have this same split port issue. Been with ee 20 years and already thinking the change to Vodafone is worst decision. No incoming calls can't text or use Internet!! How can it be sorted quickly??
Message 123 of 416 (23,904 Views)
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Registered: ‎26-07-2011

Re: No incoming calls or texts after porting number

@Mglyas 

 

We can take a look at this for you, contact our Live help team.

If they're not there straight away, sit tight and an advisor will be with you as soon as they're available.

 

DaveCD

Message 124 of 416 (23,894 Views)
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Posts: 2
Registered: ‎06-01-2015

Re: No incoming calls or texts after porting number

All sorted! Just a day later than expected and 2 1hr+ Frustrating phone calls to an Eygptian! Call centre later
At least it now works
Message 125 of 416 (23,886 Views)
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Posts: 1
Registered: ‎06-01-2015

Re: No incoming calls or texts after porting number

Same problem as above. Can't recieve calls or texts.
Please can someone help me?
Message 126 of 416 (23,885 Views)
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Posts: 1
Registered: ‎07-01-2015

Re: No incoming calls or texts after porting number

Same problem as many ppl above. New phone on 29th December from vodafone, today 6th January I am still unable to send and receive texts and cannot receive calls either. Incredibly frustrated especially as I've made many many calls to 191 and the porting team and they make promises that it will be working and it still isn't. Last contact I had with them (yesterday) they said they have escalated the problem and it should be working within 48hours. I'm hoping someone on here can help as I'm now ready to surrender and give up with vodafone and go back to my previous network. Please help!
Message 127 of 416 (23,869 Views)
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Registered: ‎26-07-2011

Re: No incoming calls or texts after porting number

@Talwinters  and @jellychunks 

 

It appears that the porting process has not completed.

 

So we can investigate this further, please contact our Live help team.

 

DaveCD

Message 128 of 416 (23,840 Views)
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Registered: ‎24-01-2015

Re: No incoming calls or texts after porting number

I have the same problem as the above. Have now been unable to receive calls and texts since Wednesday. Spoken to customer services so many times and just been lied to. Absolutely livid at Vodafone.

I want it sorted, ASAP.
Message 129 of 416 (23,766 Views)
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Solutions: 185
Registered: ‎13-01-2010

Re: No incoming calls or texts after porting number

Hi @aj00062 

 

I’m sorry to hear of the problems you’re having.

 

Get in touch with our Live help team and they can look into this.

 

Thanks,

 

Sukhi

Message 130 of 416 (23,751 Views)
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Posts: 2
Registered: ‎24-01-2015

Re: No incoming calls or texts after porting number

I've been in touch with your 'Live Team' about 20 times since last Tuesday. They have clearly been no use at all. 

 

This is completely unacceptable, I have been without a functioning number for nearly as week.

Message 131 of 416 (23,740 Views)
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Registered: ‎05-07-2011

Re: No incoming calls or texts after porting number

Hello @aj00062 

 

We'd love to help, email us here and we'll see what's happening. 

 

Thanks, 

 

Amanda 

Message 132 of 416 (23,728 Views)
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Posts: 1
Registered: ‎31-01-2015

Re: No incoming calls or texts after porting number

I'm having the same problem.  What do I do?

Message 133 of 416 (23,707 Views)
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Registered: ‎05-07-2011

Re: No incoming calls or texts after porting number

Hi @dannybl 

 

Thanks for your post. Please email us here and we can check what's happening. 

 

Thanks, 

 

Amanda 

Message 134 of 416 (23,690 Views)
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Posts: 7
Registered: ‎18-01-2015

Re: No incoming calls or texts after porting number

Same problem here! Can't receive calls and texts since 13th Jan., customer service is useless, I need this problem solved immediately!

Message 135 of 416 (23,678 Views)
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Registered: ‎08-04-2008

Re: No incoming calls or texts after porting number

Hi @mxl0122 

 

If you still need help with this, take a look here for how to get in touch.


We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact Us page.

Thanks,

Lee

Message 136 of 416 (23,664 Views)
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Posts: 2
Registered: ‎09-02-2015

Re: No incoming calls or texts after porting number

Hi

I've the same issue since 31 of January! Signed with Vodafone for the first time after 5 years with O2.. Such disappointment !!! Please help to get back my number !

Thanks

 

Message 137 of 416 (23,650 Views)
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Registered: ‎07-07-2014

Re: No incoming calls or texts after porting number

Hi @Lea555 

 

Welcome to the eForum.

 

I’ve sent you a private message, so we can look into this for you.

 

There’s also our Live help team, available for an immediate response.

 

Thanks,

 

Sarah

Message 138 of 416 (23,641 Views)
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Posts: 2
Registered: ‎09-02-2015

Re: No incoming calls or texts after porting number

Hi Sarah,

Thanks a lot for your quick feedback. I finally went to the shop where I bought my phone and  my salesperson called the portable team himself after that, by the end of the day, I started to receive phone calls and able to send/receive text messages.

Kind Regards

Lea

Message 139 of 416 (23,632 Views)
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Posts: 1
Registered: ‎17-04-2015

Re: Port Transfer: Shocking Customer Service

Hi Dave

 

I have the same problem - I've had my number ported today and cannot receive calls or messages, although I can dial out and surf internet etc on 3G/4G

 

Thanks

Message 140 of 416 (23,301 Views)
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