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Pay monthly account specific discussion & device unlocking

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Topics: 16
Thanks: 16
Solutions: 3
Registered: ‎13-10-2011

Re: Port Transfer: Shocking Customer Service

Hi @shaifahmed

 

So we can look into this further, contact our Live help team.

 

Thanks

Michelle

Message 141 of 416 (23,946 Views)
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Posts: 6
Registered: ‎12-06-2015

Re: No incoming calls or texts after porting number

Same issue with me. Contacted endless number of people now. Nothing has been done and I am still without data for getting on for a week after porting
Message 142 of 416 (23,109 Views)
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Posts: 2
Registered: ‎07-07-2015

Re: No incoming calls or texts after porting number

Hi there,

 

I am also having similar problems. I can text and call some people after my number porting earlier today, but am not able to send texts to quite a few people - it just won't send them! (iphone 5s user)

 

Hope to hear from you soon as this is quite a pain for me!

 

Thanks, Katherine

Message 143 of 416 (22,554 Views)
Rank 50: Grand Master
Posts: 22,711
Registered: ‎13-10-2009

Re: No incoming calls or texts after porting number

Hi there

It sounds like you potentially have a split port. What you'll need to do is contact customer service on 191 or use LiveChat - they will need to look into this for you.

I'm afraid that this is a customer to customer support forum with no access to your account.

Has my post helped you? If so please click the Thumbs Up button! Smiley Wink

Message 144 of 416 (22,553 Views)
Rank 1: Guest
Posts: 2
Registered: ‎23-07-2015

Re: No incoming calls or texts after porting number

I've ported my number and can't receive calls but yet I can make them? I also can't send or receive texts and need this issue resolved as fast as possibles instead of waiting endlessly on hold at customer services
Message 145 of 416 (21,973 Views)
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Posts: 2
Registered: ‎23-07-2015

Re: Can't receive calls or texts!!

I am having the same problem with iphone 5c, ive been on live chat twice and im getting nowhere. i can make calls but i cant recieve them, or recieve and send texts! getting really frustrated as need this number for work purposes!

Message 146 of 416 (21,970 Views)
Rank 50: Grand Master
Posts: 22,711
Registered: ‎13-10-2009

Re: Can't receive calls or texts!!

[ Edited ]

Hi there

 

It sounds like you have something called a split port which is where part of the functionality doesn't transfer across and remains on the original network. Do be aware that porting takes place in stages and can take up to 24 hours to complete. 

 

If it has been more than 24 hours since the number porting began, you will need to continue to liaise with customer service on 191 or Live Chat.  They have the account access needed to be able to solve you issue.

 

As you are on an iPhone it may also be an idea to go into the settings and reset the network settings. 

Has my post helped you? If so please click the Thumbs Up button! Smiley Wink

Message 147 of 416 (21,961 Views)
Rank 1: Guest
Posts: 1
Registered: ‎24-07-2015

Re: No incoming calls or texts after porting number

Hi there,

Having the same problem as these customers. Have moved over to Vodafone and have so far not been able to receive or make any calls or texts.

Please help.

Hazel
Message 148 of 416 (21,920 Views)
Rank 1: Guest
Posts: 1
Registered: ‎25-07-2015

Re: No incoming calls or texts after porting number

So I've just been informed that I have a split port which still isn't fixed. I begrudge paying for a service when I'm not getting any service. Vodafone have been running long enough to know how things work why can't they complete the simplest of tasks without all this messing around. I'm seriously regretting moving to them now and all I can say is I hope this isn't a sign of how the next two years are going to be
1 very unhappy customer
Message 149 of 416 (21,859 Views)
Rank 50: Grand Master
Posts: 22,711
Registered: ‎13-10-2009

Re: No incoming calls or texts after porting number

Hi there

 

In order to follow up on your issue, please continue to liaise with customer services on 191 or use LiveChat.  This is now a customer to customer support forum which means that we can't deal with account specific queries such as yours.

Has my post helped you? If so please click the Thumbs Up button! Smiley Wink

Message 150 of 416 (21,853 Views)
Rank 1: Guest
Posts: 2
Registered: ‎07-07-2015

Re: No incoming calls or texts after porting number

I don't want to receive updates by email about this thread any longer, but don't want to disable the generic option to hear about other threads I may reply to. How do I go about this?

Message 151 of 416 (21,398 Views)
Rank 1: Guest
Posts: 2
Registered: ‎06-08-2015

Re: No incoming calls or texts after porting number

I'm also having this problem and getting nowhere! So frustrating when only just joined Vodafone. Contact centre has a 4 hour wait on calls and Twitter aren't responding and there is no live chat.
Horrendous experience so far as a new customer to Vodafone
Message 152 of 416 (21,273 Views)
Rank 1: Guest
Posts: 1
Registered: ‎18-08-2015

Re: No incoming calls or texts after porting number

I have the same problem no incoming call and text
Message 153 of 416 (20,924 Views)
Rank 1: Guest
Posts: 1
Registered: ‎18-08-2015

Re: No incoming calls or texts after porting number

I have ported my number but I have run into the issues mentioned. I am not able to receive calls and it says my number is not valid. I can make calls but that's about it. Any ideas???

 

Regards

Message 154 of 416 (20,913 Views)
Rank 1: Guest
Posts: 1
Registered: ‎26-08-2015

Re: No incoming calls or texts after porting number

I'm having the same issues. Has been close to a month! Need a working contract! Please help!

Message 155 of 416 (20,632 Views)
Rank 1: Guest
Posts: 2
Registered: ‎28-08-2015

Re: No incoming calls or texts after porting number

Hi there, having exact same problem! I've come texted customer services, told to turn off forb2 hours, still the same! Sent a message to Ben (moderator) on this site who had advised me to again contact cust services. I am really regretting switching to Vodafone. All of this and the actual porting has taken 5 weeks!!! Can anyone help - please????!!!!!
Message 156 of 416 (20,566 Views)
Rank 1: Guest
Posts: 2
Registered: ‎06-08-2015

Re: No incoming calls or texts after porting number

it's been the worst experience with any company in my life ever. I eventually got to the bottom of it myself after so many lies. They cut me off cos I didnt pay my bill (1 week into signing up and they already had all my bank details) .... it affected y credit rating, I spoke to approx 20 different people and have yet to have an apology or any help what so ever. I'm re-connected but I am furious and will be taking a very long complaint to Newbury HQ myself.  My advice.. stay away from such a horrific organisation as Vodafone and demand compensation.. (although it falls on deaf ears and noone ever responds or keeps to promises) 

Message 157 of 416 (20,564 Views)
Rank 1: Guest
Posts: 1
Registered: ‎10-09-2015

Re: No incoming calls or texts after porting number

Hi - same issue - phone hasn't worked all day and my number was supposed to port this morning - help!!
Message 158 of 416 (20,096 Views)
Rank 1: Guest
Posts: 3
Registered: ‎25-09-2015

Re: No incoming calls or texts after porting number

I have just ported from o 2 to Vodafone , I cannot send or recieve text or and calls ! I've rung and spoken to Vodafone loads of times and had a new sim put in , still does not work , I've been fobbed off over and over again I'm now at the end of my tether with Vodafone , please someone help
Message 159 of 416 (19,536 Views)
Rank 1: Guest
Posts: 13
Registered: ‎01-10-2015

Re: No incoming calls or texts after porting number

Hi, I've got the same issue now for two weeks. Can someone in the tech team please help me?
Message 160 of 416 (19,260 Views)
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