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Number not transferred

aisling86
2: Seeker
2: Seeker

‎24-03-2017 04:16 PM

I brought a new contract on Tuesday (7pm) so was told my number would transfer over from EE by 4pm Thursday (48 hours).  This hasn't happened by 4pm today (Friday). 

 

How long will it be?  It is really frustrating.

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4 REPLIES 4

63johnw
17: Community Champion
17: Community Champion

‎24-03-2017 04:18 PM

Hi. Is your old SIM on EE still active?
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aisling86
2: Seeker
2: Seeker
In response to 63johnw

‎24-03-2017 04:56 PM

Thanks for the reply.

 

Yes, im in the 30 day notice period.

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AnnS
17: Community Champion
17: Community Champion

‎24-03-2017 04:29 PM

Hi @aisling86

 

It depends on where the contract was purchased.  

 

If the contract was arranged through a third party, it will depend on when the third party sends details of your new contract to Vodafone.

 

If you took out the contract direct with Vodafone, the quickest way to find out what has happened is by using live chat, they will be able to let you know the progress of your number port. You will find a link on the contact us section at the bottom of the page.

aisling86
2: Seeker
2: Seeker
In response to AnnS

‎24-03-2017 04:57 PM

Thanks, I'll try that.


It was purchased via Carphone Warehouse.

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