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Rank 1: Guest
Posts: 3
Registered: ‎14-03-2017

Paying an old vodafone bill

HELP! Im currently applying for a mortgage and unknown to me there is a Vodafone balance on there. Must be from an old account as the date is May 2013.  Its £90 and i just want to get it cleared off. Ive spoken to numerous agents on live chat who were useless to say the least!...i cant call up as you are required to put in mobile/account number which i done have. Really dont know what else to do and need to get this sorted ASAP.

Message 1 of 8 (1,598 Views)
Posts: 20,974
Registered: ‎14-08-2011

Re: Paying an old vodafone bill

Hi

 

You could ring Landline Tel :03333040191 

 

Ignore the prompts to key in a number. After the 4th prompt it'll change to say press 2 for contracts. 

 

Be aware even when paid off the default will still remain on the credit file for 6 years if it was warranted. It should change from outstanding to settled. 

image.jpeg

 

Message 2 of 8 (1,589 Views)
Rank 14: Guide III
Posts: 215
Registered: ‎09-12-2015

Re: Paying an old vodafone bill

If you no longer have any information about your old account you'd probably be best advised to hang on until one of the Vodafone team here replies to this thread, no point in dealing with CS because they'll be no practical help.

However, be aware that paying off the debt will do nothing to get it removed from your credit report, it will just be marked as "settled" rather than outstanding - which may or may not cause mortgage providers to look more favourably on your application. The only way(s) it will be removed is if it was placed in error ( i. e. you didn't owe them the money) or when six years have elapsed from the time the default was placed. There is no simple way to "just get it sorted", unfortunately, unless Vodafone have made a mistake - and even then, "simple" would be far from the truth.
Message 3 of 8 (1,585 Views)
Rank 1: Guest
Posts: 3
Registered: ‎14-03-2017

Re: Paying an old vodafone bill

Thanks for the advice Smiley Happy , as far as i was aware , i closed the account in the normal way with nil balance and have heard nothing from Vodafone since. Ideally i would like to speak to Vodafone and find out how there is a balance , as i dont want this default affecting my application, which like you say, it probably will, even if its settled. Hopefully someone from Vodafone Team will see this and assist me. Thanks again, Hannah

Message 4 of 8 (1,579 Views)
Posts: 13,165
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Registered: ‎27-07-2009

Re: Paying an old vodafone bill

[ Edited ]

I agree with the suggestion to wait for the forum team.   There used to be a Collections Team who would have dealt with this, but they seem to have been re-branded as Credit File Support and the first point of contact is now frontline Customer Service.   The problem with an old account is that those people won't have access to it and it does need to be escalated.

 

Credit File Support, however, do still come into this and you need to ask to speak to them (when the Forum team contact you).   They're the only people who can modify your credit record.  Depending on the circumstances, they may remove the entry altogether (though for £90 they may not), but, if you settle the bill, they can also change it from what I suspect is a default to a late payment, which isn't as serious.   They'll have access to the full history, so will be able to pronounce on the matter.

 

Best of luck with the mortgage!

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Registered: ‎17-01-2017

Re: Paying an old vodafone bill

@hannahdyer1981 We'd like to look into this for you. Smiley Happy

 

I've sent you a private message with details on how to get in touch.

Message 6 of 8 (1,548 Views)
Rank 1: Guest
Posts: 3
Registered: ‎14-03-2017

Re: Paying an old vodafone bill

Hey Alex , thank you for that Smiley Happy Ive also sent a message using the info on your private message , hannah
Message 7 of 8 (1,530 Views)
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Posts: 243
Topics: 1
Thanks: 69
Registered: ‎17-01-2017

Re: Paying an old vodafone bill

@hannahdyer1981 Thanks for letting us know. 

 

I can confirm that we've received both of your emails, a member of the team will be in touch. Smiley Happy

Message 8 of 8 (1,525 Views)
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