I've just gone into store to get my Smart Ultra 6 repaired (same issue as the last one I had, and countless people on here have had- to do with screen not working, ghost presses etc, seems to be a common problem with these).
I had heard stories of in store staff telling customers that the warranty period was one year not two, despite vodafone policy appearing to be that itr was two, so I went in armed with a screenshot of this http://screencast.com/t/0urHnvih and various links like https://forum.vodafone.co.uk/t5/Other-manufacturers-OS/Smart-ultra-6-warranty/td-p/2491120 saying that it's 2 years.
Staff were not interested in any of that, and told me it was 1 year as the phone had been bought by me outright and they'd put it through as a PAYG (and then I'd put my contract SIM in). However, the screenshot above refers to PAYG and still says it's 2 years. I asked the staff member to book it in and see what happened, and the system said it was indeed out of warranty, and it would cost me £66 to repair.
So, three issues here- firstly Voda advertise a blanket 2 year warranty and when you go to claim they tell you it's 1. Secondly, I've already had a brand new replacement once, which has now done the same thing less than a year later. And thirdly, given the high number of returns with the same problem, I think I may have a case under the sale of goods act (these phones seem to have a design fault).
As usual, the shop didn't have any loan phones ("we've been telling head office for a year that we need more") and I need a phone for work, so I bought a P9 lite there and then, but I'm still very keen to get a response on this.
.png "Moderator (Retired)"){kind=icon}
