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Cant access router 500 Internal Server Error

mart280
3: Seeker
3: Seeker

I have only been with Vodafone BB for almost two weeks and I can rarely gain access to my router, I get the Vodafone Connect Welcome page and

"Enter your Vodafone Connect router password to manage your settings"

the "vodafone" password is there asterisked out and if I click login or manually enter the password again and then click login I get 

 

"500 Internal Server Error

Internal Error"

 

This happens almost every time, once in the last three days it let me in

 

I have tried once turning off the router for a minute and letting it reset but still had no joy

 

Can anyone throw any light on this please.

1 ACCEPTED SOLUTION

mart280
3: Seeker
3: Seeker

It might be to do with how the link I am using to enter my router, I made a link when I first installed the router begining with the addreas 192.etc but in another thread there was a link to "Vodafone connect" and using that link it is giving me acces every time so far, so I might have sussed it.

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2 REPLIES 2

BandOfBrothers
17: Community Champion
17: Community Champion

Hi,

 

I can certainly appreciate why you maybe frustrated with this. 

 

My advice would be to ring the Broadband Tech Team. 

 

Got a question?

08080 034 515
(free from all UK landlines and mobiles)
Lines are open between 8am and 11pm, seven days a week

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

mart280
3: Seeker
3: Seeker

It might be to do with how the link I am using to enter my router, I made a link when I first installed the router begining with the addreas 192.etc but in another thread there was a link to "Vodafone connect" and using that link it is giving me acces every time so far, so I might have sussed it.