19-03-2017 06:57 PM - edited 19-03-2017 07:24 PM
Ok. 24 hours after the the email putting me through security I get an e-mail saying it wasn't successful, apparently my postcode is wrong now. I moved house 12 months ago, tried to update my details in 'My Vodafone'. Now call me a pessimist, but do you think that has worked ? Another 5 minute wait for my broadband to come back to edit this post - anyway - it has occurred to me that they successfully sent me my new shiny and overall useless broadband router to the right postcode. Yes, they seemed to know it then, but they don't know it now....... How strange.
I can't wait to start mailing out this entire thread on Social Media, customer service at its most diabolical. Actually calling it customer service is a joke. They have invented 'Customer Antagonist'. Or even 'What is a customer, and do we care ?'
20-03-2017 09:23 AM
Well the sage continues. After trying to get through security again over e-mail last night, i have heard nothing more.
However new random texts have started to arrive this morning 'My fixed line order has been cancelled', whatever that means.
20-03-2017 10:45 AM
20-03-2017 10:51 AM - edited 20-03-2017 10:52 AM
Thanks @Sukhi, I am pleased to say that as of 8am this morning I am not a broadband customer anymore, and have enjoyed perfectly stable internet for the past 3 hours. I have TV in my bedroom again and all of my devices are working in perfect harmony. Even better than that the new Sky Q hub has meshed with all of my other Sky Q equipment so now I have amazing WiFi coverage.
Vodafone however still haven't responded to my complaint, responded to my private message from this very forum, responded to the fact that my Sure Signal failed last week and still haven't given me the refund of my Broadband connection fee after telling me to leave.
20-03-2017 11:30 AM
Progress... maybe today is my day. A very helpful chap just e-mailed me regarding my private message and is kindly going to ship me a new Sure Signal. Only the complaints team and my broadband connection fee to go. Unless of course anything else crops up in the mean time. I wonder if this had anything to do with me e-mailing the COO of Customer Support at Vodafone overnight, or just coincidence.
20-03-2017 12:44 PM
It seems the e-mail overnight wasn't a coincidence. Just received a very pleasant e-mail responding to my overnight message advising me that the credit for my connection fee has been applied to my account and apologising profusely for the service I have received. I have already had the communicatoin regarding my Sure Signal this morning, so that finally appears to be my situation resolved.
Just a shame really that it became such a protracted and painful process.
Thanks for the supporting comments on this thread.
27-03-2017 08:27 PM
Well - you thought I had gone. Sailed off into the sunset like some smug customer who found a route through the 'system'. I must confess, I thought it was too good to be true. An e-mail today back to the 'Directors Office' who had allegedly brought an end to the situation:
27-03-2017 08:51 PM
I feel for you
I am almost sorted, finally got a call back from a manager (only took 5 weeks), had 2 phone calls from the complaint resolution team, getting somewhere with teach regarding my issues, the problems are not resolved but someone is actually talking with me so getting there now.
Hope you get sorted @Rogerha
27-03-2017 08:55 PM
@markdotjames - 5 weeks of your life you won't get back Really pleased you're nearly there though, but really, it shouldn't be this difficult for any of us.
Good work, hope you reach resolution.
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